Carnegie ยท 1 month ago
Director, Client Service
Westford, MA
Full-time
Hybrid
Director/Executive
7+ years expCarnegie is a leader and innovator in higher education marketing and enrollment strategy, seeking a Director of Client Service to manage a portfolio of integrated clients. This role focuses on building client relationships, leading sales efforts, and ensuring successful delivery of services while driving client satisfaction and growth.
Higher EducationMarketing
Responsibilities
Own relationships with clients while developing a deep understanding of their goals and priorities in order to extend and expand partnerships over time
Lead internal teams, advocating for clients and serving as the internal authority on client needs and experience
Work seamlessly with Project Leads to ensure a positive client experience
Design and implement a strategic sales plan for a portfolio of clients
Cultivate consultative relationships with clients and package integrated solutions
Effectively and proactively manage sales pipeline, proposals, and contract processes
Meet or exceed annual sales goals
Ensure delivery alignment by collaborating closely with Project Leads and internal teams
Conduct quality assurance reviews on client deliverables to ensure strategic alignment, clarity, and consistency
Act as a client advocate internally, ensuring decisions and solutions remain grounded in client priorities
Collaborate with the Portfolio Owner to mentor and support peers, contributing to a culture of accountability, innovation, and excellence
Qualification
Required
Deep understanding of higher education marketing, enrollment management, and institutional strategy
Proven ability to manage complex, integrated client relationships with multiple stakeholders
Strong strategic thinking, consultative sales, and communication skills
Demonstrated success in identifying and pursuing growth opportunities within existing accounts
Excellent project management, organizational, and prioritization skills
Ability to work cross-functionally and lead through influence
Comfort with data-driven decision-making and client performance analysis
Ability to travel 25% of the year
Effective communication and time management skills
Ability to use/learn multiple technology platforms and switch between them on a regular basis
Must be able to work at a computer for prolonged periods
Bachelor's degree required
7+ years of experience in higher education marketing, enrollment management, or client service
Proven record of achieving revenue and retention goals within a strategic account management or sales environment
Preferred
Master's degree preferred
Experience managing institutional partnerships or employees
Benefits
Private health/dental/vision
401(k) with company match
Generous holiday and PTO package
Flexible work environment (remote, in-office, and hybrid roles)
Half-day summer Fridays
Fun company events and laid-back culture
Opportunities for advancement
Industry exposure and professional development
Growing company with a family feel
Entrepreneurial approach and spirit
Company
Carnegie
Carnegie is a marketing communications innovation company.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Shamrock Capital Advisors
2024-02-15Private Equity
2020-10-13Private Equity
Leadership Team
Brian Leininger
VP, Revenue Operations
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