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Rochester Midland Corporation · 1 day ago

Field Service Engineer

Queens, NY

Full-time

Onsite

Senior Level

$85K/yr - $99K/yr

5+ years exp

Rochester Midland Corporation is searching for an experienced Field Service Engineer in the NYC area to provide advanced level of service and consultation to the customer’s applications related to water treatment. The role involves troubleshooting, optimizing systems, and maintaining customer relationships to ensure satisfaction and loyalty.

ChemicalIndustrialManufacturing

Responsibilities

Provide in-depth advice on customer applications for optimal performance results

Perform consultative support for new installations, equipment calibrations, including remote monitoring and feeding technology

Service the mechanical installation and secure performance and reliability of pumps, piping, chemical feed systems, storage tanks and other connected systems

Maintain and develop the relationship with customers and key stakeholders along with the sales account manager

Deliver customer technical training as required

Identify new business opportunities and transfer sales leads to the sales teams

Provide comprehensive customer service report according to RMC policies using RMC tools

Properly maintain all Company-owned equipment e.g. tools, instruments, safety equipment and vehicle

Complete all administrative requirements including basic skills/safety training courses

Manage inventory / supplies required at customer site

Deliver upon service KPIs, including safety, productivity, customer satisfaction

Secure conditions for safe operations, according to existing RMC & Customer policies, procedures

Qualification

Water treatment knowledgeMonitoringDiagnostic toolsMS Office proficiencyCRM softwareAnalytical skillsPlanningCommunication skillsProblem solvingTime managementTeamwork

Required

Bachelor's degree in chemistry, engineering, or related field required

Valid driver's license

5 years of maintenance, and water treatment industry related experience

Expert level knowledge of water treatment fundamentals, practices, and terminology

Excellent presentation, verbal, and written communication skills

Deep knowledge base in cooling, boiler, wastewater and food sanitation

Proficient in the use of monitoring and diagnostic tools

Able to build professional customer presentations using MS Office tools

CRM software

Analytical

Problem Solving

Planning, priority setting, and time management

Autonomous

Ability to succeed in a fast-paced environment

Quality and detail oriented

Teamwork

Transparency in communication

Sit or stand for extended periods of time

Capability to move up to 60 lbs. by hand and 300lbs with use of hand truck

Ability to climb stairs and ladders

Visual acuity necessary to utilize computers and electronic devices

Extra hours and some travel may be required

Company

Rochester Midland Corporation

Founded in 1888, Rochester Midland Corporation is a leading supplier in North America of industrial cleaners, restroom care programs, food safety chemicals, water treatment programs.

Founded in 1888

Rochester, New York, USA

201-500 employees