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Relation Insurance Services · 3 days ago

Account Manager, Employee Benefits

Pasadena, CA

Full-time

Onsite

Mid Level

$42K/yr - $91K/yr

3+ years exp

Relation Insurance Services is a leading company in the insurance market, dedicated to delivering innovative solutions to clients. The Account Manager will serve as the primary business contact for clients, ensuring satisfaction and managing relationships to encourage new and repeat business opportunities.

ConsultingEmployee BenefitsFinancial ServicesInsuranceRetirement

Responsibilities

Serves as a client advocate and the primary point of contact for assigned accounts

Develops professional business relationships with client and understands the client’s core business

Leads projects, deadlines, meetings and client deliverables utilizing established account management tools

Manages client expectations, service commitments, and anticipates needs of the client

Manages the engagement letter process including the confirmation of our specific scope of services, compensation type and level, project timeframe and required data

Establishes carrier/vendor relationships with appropriate contacts to serve clients in handling all administration of eligibility, claims, billing, plan implementation, contracts, plan changes and necessary amendments

Resolves client issues promptly and determines which items will be delegated to the support team

Manages the Request for Proposal (RFP) process by compiling health benefits information from a variety of sources, responses from the carriers, and reviews the transparency documents maintains all appropriate documents in proper files

Peer reviews RFP information, analyzes and interprets the results and finalizes the executive summary report to present to the client

Prepares market analysis for new clients and prospects

Reviews vendor contracts, Summary Plan Description (SPD), other plan documents and 5500s and employee communications to ensure alignment with client expectations and legal requirements. Follows up with the carriers to ensure changes are reflected

Reviews claim and utilization data from insurance carriers on a monthly/quarterly basis, analyzes and interprets data for trends, peer reviews customized reports, and submits reports to client, responding to questions as appropriate

Generates new sales through existing clients and client referrals in accordance with the sales plan. Introduces other Relation products and services to clients

Gathers national Health and Welfare survey data; interprets and shares with clients

Recommends process improvements as needed

Performs other projects, duties, and tasks, as assigned

Qualification

Account management experienceLife Accident & Health LicenseAdvanced professional designationInsurance market knowledgeMicrosoft Office SuiteInterpersonal skillsCommunication skillsTeamworkTime management

Required

A Life Accident & Health License from state of domicile is required and must be maintained

High School Diploma or equivalent required

Minimum 3 years' account management experience in the insurance industry with a focus on Accident and Health lines of coverage is required

Working knowledge of insurance markets, products, services insurance ratings and underwriting procedures

Proficient to advanced skills in using computers, Microsoft Office Suite (emphasis on Excel and PowerPoint) and online rating systems

Excellent interpersonal and communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors, and others

Ability to work independently with limited daily supervision and to work effectively in a team environment

Ability to function effectively under tight time constraints, consistently meets strict deadlines, prioritize, and handle multiple tasks in a demanding work environment

Must have a valid driver's license, the ability to travel to client sites and a reliable source of transportation