Vertex · 1 month ago
Senior Manager, CRM Field Operations Lead
Boston, MA
Full-time
Hybrid
Senior Level
$139K/yr - $209K/yr
7+ years expVertex is a global biotechnology company that invests in scientific innovation. The Senior Manager, CRM Field Operations Lead will support the CRM Field Operations Team in enhancing customer relationship management systems to ensure effective sales and marketing engagement. This role involves prioritizing CRM implementation and enhancements, collaborating across teams, and driving continuous improvement initiatives.
Computer Software
Responsibilities
Owns and drives the NA Commercial Sales & Marketing roadmap of annual CRM priorities based on anticipated business needs for designated BUs
Works with IT counterparts to build requirements and manage the agile workflow in JIRA
Responsible for approving & prioritizing development work based on business priorities and user feedback
Proactively identifies and communicates potential new improvements to platforms, leverages subject matter expertise to support both Sales & Marketing in identifying opportunities for improvement and communicating complex technical solutions to business problems
Work closely with DTE to oversee end-to-end sprint management activities and support DTE by addressing business related changes throughout the implementation process
Manages the product backlog, proactively raising issues and constantly conducting prioritization exercises based on changing business requirements within Jira
Provides implementation support including validation of business requirements and User Acceptance Testing (UAT)
Partners with Commercial Training and Change Management teams to ensure necessary supporting materials are provided and training content is consistent with system functionality
Works with Veeva Align team to ensure correct account hierarchy and set up in Align flows into Veeva CRM
Works with Marketing partners on projects that need Veeva CRM integration. Eg: Approved email templates, CLM and training content on iPad, Website - Veeva Integration, Veeva batch emails, etc
Aligns priority decisions with IT business partners, cross-functional teams, business stakeholders & leadership team members
Serves as subject matter expert for the CRM (Veeva) as well as well versed in understanding the varying business processes and supporting technology used amongst the business team
Trains end-users (e.g. field & marketing teams) on utilizing new technology & supports adoption
Qualification
Required
Bachelor's degree in business, technology, or equivalent
7+ years in biopharma technology, with experience supporting Commercial functions and with Veeva CRM/Vault
Deep experience implementing/running technology adoption across global Commercial systems
Experience working with on and offshore vendor partners within an Agile framework
Strong JIRA & Confluence experience
Knowledge of business processes and operations within a Commercial biopharma environment
Exceptional stakeholder management, communication, problem solving, and presentation skills
Strategic mindset; ability to identify process improvement opportunities and then deliver them
Ability to work independently and navigate ambiguity across various levels of an organization
Ability to travel domestically, as needed
Benefits
Medical, dental and vision benefits
Generous paid time off (including a week-long company shutdown in the Summer and the Winter)
Educational assistance programs including student loan repayment
A generous commuting subsidy
Matching charitable donations
401(k)
Company
Vertex
Vendor intelligence that combs through your supplier, manufacturer, logistics data to detect where you're leaving money on the table.
2-10 employees
H1B Sponsorship
Vertex has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (18)
2023 (7)
2022 (13)
2021 (5)
2020 (7)
Funding
Current Stage
Early StageCompany data provided by crunchbase