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Metropolis Technologies · 3 days ago

Operations Coordinator, Nashville

Nashville, TN

Full-time

Onsite

New Grad, Entry Level

Metropolis Technologies is an artificial intelligence company focused on creating checkout-free experiences using computer vision technology. They are seeking an Operations Coordinator to oversee operations, manage a team, and ensure exceptional customer service while meeting operational standards.

Artificial Intelligence (AI)Computer VisionMachine LearningParkingSoftware

Growth Opportunities

Responsibilities

Assist in managing, mentoring, and developing a team of hourly employees. Conduct timely and constructive performance evaluations to ensure continuous growth

Collaborate with Operations Manager to schedule shifts and verify time & attendance tracking

Plan, organize, and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metropolis standards

Partner with the Operations Manager and/or Area Director to interview and hire team members who are ready to make an impact

Work with Operations Manager and Area Director to control spending and keep expenses within approved budget

Maintain maintenance control documents while meeting maintenance goals

Promote safe work practices by conducting safety audits and coaching individual staff members and ensure the team completes all necessary training, setting everyone up for success

Maintain essential maintenance control documents and meet all maintenance goals, supporting our reliable and always-on systems

Complete and record all client operational documentation for both client and Metropolis records

Ensure the Metropolis standard of exceptional customer service is met at all times

Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquires

Perform specific operational responsibilities as required by the unique needs of the assigned location, demonstrating agility and a bias for action

Qualification

Customer serviceTeam managementScheduling systemsFinancial managementSafety awarenessInclusivityEffective communicationWork ethicConfidentialityFlexibility

Required

Must possess a valid state-issued driver's license with a current address and acceptable driving record

Must be at least 18 years of age or hold a High School Diploma or GED

Must have the ability to work onsite with a flexible schedule, including availability for evenings, weekends, and holidays, to support a 24/7 operational environment

Comfortable working in all outdoor weather conditions as part of operating in the real world

Ability to travel to and from local assigned client sites as needed

Strong work ethic and the tenacity to commit to extended hours when necessary to meet deadlines and complete a job successfully

Proactive awareness and quick judgment to identify and address safety concerns, prioritizing the well-being of our team and our customers

Effective communicator who connects well with team members and customers, exchanging clear and accurate information in both written and verbal forms

Ability to keep all work-related information confidential

Committed to fostering an inclusive and diverse environment where all voices are welcomed and respected