Aon · 21 hours ago
Customer Service Specialist 1 AIM
Alpharetta, GA
Full-time
Hybrid
New Grad, Entry Level
$40K/yr - $45K/yrAon is a leading company in the debt cancellation service industry, and they are seeking a Customer Service Specialist to provide excellent service to clients. The role involves handling inbound customer inquiries, processing claims, and ensuring customer satisfaction through effective communication and problem-solving.
ConsultingProfessional ServicesRisk Management
Responsibilities
Provide excellent customer service for inbound calls, top-notch experience based on client parameters
Provide outstanding inbound service to our customers by initiating benefits, answering questions, and handling complaints for Debt Cancellation programs
Initiate benefits (claims) and process benefit related transactions as well as work cancellation requests
Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives
Engage in active listening with the customer, confirming or clarifying information and defuse situations as needed
Document details of customer’s inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way
Qualification
Required
Provide excellent customer service for inbound calls, top-notch experience based on client parameters
Initiate benefits (claims) and process benefit related transactions as well as work cancellation requests
Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives
Engage in active listening with the customer, confirming or clarifying information and defuse situations as needed
Document details of customer's inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way
College degree or equivalent work experience required
Benefits
A 401(k) savings plan with employer contributions
An employee stock purchase plan
Consideration for long-term incentive awards at Aon’s discretion
Medical, dental and vision insurance
Various types of leaves of absence
Paid time off, including 12 paid holidays throughout the calendar year
15 days of paid vacation per year
Paid sick leave as provided under state and local paid sick leave laws
Short-term disability and optional long-term disability
Health savings account
Health care and dependent care reimbursement accounts
Employee and dependent life insurance and supplemental life and AD&D insurance
Optional personal insurance policies
Adoption assistance
Tuition assistance
Commuter benefits
An employee assistance program that includes free counseling sessions
Company
Aon
Aon is a global provider of risk management, insurance and reinsurance brokerage, human resources solutions, and outsourcing services.
Founded in 1979
10001+ employees
H1B Sponsorship
Aon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (19)
2023 (13)
2022 (1)
2021 (21)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$1.94BKey Investors
Citibank NABerkshire Hathaway
2023-10-24Post Ipo Debt· $1B
2021-05-17Post Ipo Equity· $942.6M
1987-01-01IPO
Leadership Team
Alejandro Galizia
CEO Latin America, AON
Andy Marcell
CEO Global Solutions
Recent News
Company data provided by crunchbase