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The Venetian Resort Las Vegas · 1 day ago

Manager - Systems (LOCAL/ONSITE)

LV Metro Area

Full-time

Onsite

Mid, Senior Level

6+ years exp

The Venetian Resort Las Vegas is seeking a Manager - Systems to lead and manage the Systems and Database Engineer teams, ensuring the security, reliability, performance, availability, and scalability of the IT Infrastructure. This role involves overseeing work allocation, collaborating with business and IT teams, and managing service requests to meet service level agreements while continuously improving performance metrics.

Gambling & Casinos

Hiring Manager

Heidi Hernandez

Responsibilities

Oversee the prioritization and allocation of work across the Systems, and Database Engineer teams to ensure the systems and database platform is available to the Infrastructure Teams and to the agreed Service Level Agreements (SLA)

Work collaboratively with the Business and IT to recommend aligned solutions in order to support the business goals and Company objectives

Coordinate and collaborate on incidents and service requests with other resources including Solution Analysts, Development, Infrastructure, iSeries, Storage, QA, and Network

Escalate application service requests to appropriate resource or vendor. Follow up to ensure timely response

Administer infrastructure resources - servers, clusters, networking (DNS, LTM, and DHCP), databases, and OS platforms (Windows, Linux)

Prioritize service requests

Collaborate with Product Managers and Architects to negotiate and prioritize minor projects and collaborate with resource management for Infrastructure Analysts assigned to major projects

Assign resources to smaller scale projects that add minor functionality, enhance existing capabilities, install minor package software/hardware upgrades and patches, or correct bugs depending upon scale and complexity of upgrade

Provide onboarding and on-going training for Database and System Engineer Team Members. Implement effective strategies to improve performance

Analyze service requests and maintain performance metrics to identify areas for continuous improvement. Implement a strategy to execute the improvement plan. Provide status reporting and results of continuous improvement efforts

Oversee the full technology and software lifecycle development and implementation program and technical activities to ensure successful project execution and meeting requirements

Participate in Crisis Management, continuous improvement and knowledge management

Schedule resources to ensure 24x7, coverage of all critical applications

Align resources to specific platforms/subject matter expertise

Manage queue of service requests to ensure timely response and effective support

Continuously build out knowledge base of systems support troubleshooting resolutions and information to support intelligent decisions, self-learning, reasoning and explanations for corrective actions taken

Coordinate service request activities that require multiple providers, including third party contractors, client business units, and any support personnel that require parallel or serial actions

Manages responsibilities for the department to include: hiring of new Team Members, promotions, creating a work environment that promotes teamwork, performance feedback, discipline, recognition, and termination

Crosstrain and develop skills of staff to include succession planning

Manage delivery of minor projects to ensure they are on time and on budget

Safety is an essential function of this job

Consistent and regular attendance is an essential function of this job

Performs other related duties as assigned

Qualification

ITIL Service DeliveryDatabase ManagementSystems InfrastructurePerformance MonitoringSQLPowerShellTeam ManagementCommunication SkillsInterpersonal Skills

Required

21 years of age

Proof of authorization/eligibility to work in the United States

High School diploma or equivalent

Must be able to obtain and maintain Nevada Gaming Control Board registration and any other certification or license, as required by law or policy

6+ years of relevant Information Technology experience

5+ years of relevant management experience

Demonstrated experience in service desk tools and workflow processes, ITIL Service Delivery and Support, preferably with a formal ITIL qualification or certification, installation, Configuration, System Maintenance, Performance and Capacity management of both OLTP and OLAP environments, design and configuration of High Availability, Clustering, Data Replication, Log Shipping, etc., storage Management, Database Recovery, Archiving, Encryption, Obfuscation, and Data Management and Security Principles, ETL, Stored Procedures, Triggers, SQL Agent, PowerShell, Scripting, SSIS, and SSRS

Working knowledge of problem and resolution management and other service delivery and support methodologies and ITIL change management processes

Ability to communicate clearly and effectively in English, both in spoken and written form

Expertise in areas of application/software/hardware fixes, tuning, performance monitoring, troubleshooting, deployment, support, and documentation of standards and procedures for the administration of maintenance of all supported environments

Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience

Must be able to work varied shifts, including nights, weekends and holidays

Must be able to lift or carry 30 pounds, unassisted, in the performance of specific tasks, as assigned

Physically access all areas of the property and drive areas with or without a reasonable accommodation

Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts

Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts

Ability for prolonged periods of time to walk, stand, stretch, bend and kneel

Work in a fast-paced and busy environment

Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke

Preferred

Bachelor's degree preferred

Knowledge of casino and hospitality applications knowledge, preferred

Management of service delivery and support application activities and resources, preferred

Experience in a variety of systems infrastructure technology platforms (i.e., VMWare, Microsoft Server OS, InfoBlox, Red Hat Enterprise Linux OS) are preferred