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AIT Worldwide Logistics · 4 days ago

Home Delivery Customer Account Manager

Oakdale, PA

Full-time

Onsite

Entry, Mid Level

$67K/yr - $97K/yr

2+ years exp

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world. The Home Delivery Customer Account Manager is responsible for managing customer locations and overseeing operations to ensure compliance with standard procedures while driving operational excellence and customer satisfaction.

Freight ServiceLogisticsShippingSupply Chain ManagementWarehousing

Responsibilities

Serve as the primary point of contact for customers, managing end-to-end logistics support and ensuring seamless communication and service delivery

Proactively track and trace daily orders, identifying and resolving operational challenges to maintain service excellence

Act as the local liaison for all customer inquiries, including both operational and sales-related matters, ensuring timely and accurate responses

Provide insightful analysis and monitor cost metrics to support strategic decision-making and continuous improvement

Collaborate with customers to fulfill reporting needs, delivering customized data and performance updates as requested

Manage and optimize Independent Contractor (IC) resources to ensure efficient and cost-effective operations

Monitor and respond to emails, reports, and service requests with urgency and professionalism

Resolve operational issues as they arise, applying critical thinking and problem-solving skills to maintain customer satisfaction and operational continuity

Performs other duties as assigned

Complies with all policies and standards

Qualification

Account ManagementHome Delivery LogisticsAnalytical SkillsLeadership SkillsProblem-Solving SkillsCommunication SkillsMS WordMS ExcelLogistic Tracking SoftwareOperational Best Practices