Universal Orlando Resort · 4 hours ago
Assistant Manager, Technical Entertainment - Universal Kids Resort
Frisco, TX
Full-time
Onsite
Mid Level
3+ years expUniversal Orlando Resort is seeking an Assistant Manager for Technical Entertainment at Universal Kids Resort. The role involves overseeing daily operations of technical entertainment, managing technical requirements, and ensuring quality and safety for guest experiences while leading a team of technicians.
Entertainment
Responsibilities
Manages the day-to-day technical entertainment operation of all entertainment projects and shows/venues including management of all hourly Entertainment Technicians while providing project direction, coordination, and instruction. Oversees technical aspects throughout the theme park related to audio, video, lighting, rigging, staging, special effects, and show controls. Manages the planning, execution, safety, and quality assurance of all entertainment technical operations and troubleshoots system problems and if necessary, repairs in real time during rehearsal or show. Responsible for supporting operational readiness of entertainment offerings and effectively communicating necessary information to key stakeholders and leadership for alignment and a seamless operation
Effectively collaborates with Entertainment Production and Entertainment Operations teams on technical elements of daily operations, projects and events. Oversees and coordinates the completion of work by vendors or internal partners (Technical Services, Operations, EHS) to support capital, special events, seasonal projects, and other assigned projects, effectively representing Entertainment interests. Quickly identifies issues, providing resolution when possible, and/or appropriately escalating issues to ensure successful completion of all assigned projects within the pre-determined schedule, financial, and quality requirements
Responsible for the hiring, training, coaching and development of Entertainment Technical Team Members. Leads, coaches and mentors team by providing feedback on performance, quality control, safety, administering development plans on a regular basis, provides timely feedback, effectively schedules Technicians, and manages their time and attendance. Monitors and enforces safety compliance and adherence to all Universal policies and procedures governing the safe operation of all technical equipment. Mitigates overtime by adjusting staffing according to daily attendance projections
Oversees the capital and expense budgets and ensures financial responsibility and labor optimization. Routinely and regularly manages capital requests and execution of approved capital projects, ensuring priorities are regularly reviewed
Drives and executes initiatives that directly affect Team Member satisfaction (TSAT), Guest satisfaction (GSAT), and safety standards while utilizing existing tools to measure and monitor performance against targets. Develops appropriate action plans to achieve or exceed targets
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities
Perform other duties as assigned
Qualification
Required
3+ years of experience in technical entertainment
1+ year of supervisory experience
Preferred
Bachelor's degree in a related field
Company
Universal Orlando Resort
For years, we’ve been creating a legacy of unforgettable experiences for our Guests.
10001+ employees
H1B Sponsorship
Universal Orlando Resort has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (8)
2023 (5)
2022 (5)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Tracey Stockwell
CFO
Bobby B. Belzeski
Human Resources Business Partner
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