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AerSale, Inc. · 9 hours ago

IT Support Technician

Albuquerque, NM

Full-time

Onsite

Entry Level

1+ years exp

AerSale, Inc. is a global leader in aviation products and services, specializing in aftermarket support. The IT Support Technician will provide efficient first line of IT support for end-users, troubleshoot issues, and ensure a high level of customer satisfaction.

AerospaceManufacturingSales

Responsibilities

Provide first level support for the IT helpdesk and provide resolutions to end-user issues

Troubleshoot software and hardware issues to find resolutions

Properly escalate unresolved issues to the next level of support

Track, route and redirect issues per established policies and procedures

Utilize excellent customer service skills to minimize end-user downtime

Respond to issues in a timely and efficient manner

Qualification

Help desk supportTroubleshooting hardwareTroubleshooting softwareMicrosoft OfficeVPN setupInterpersonal skillsVerbal communicationWritten communication

Required

Associate degree or equivalent job experience

1-3 years of relevant experience or equivalent combination of education and work experience

Working knowledge of help desk software, remote control and fundamental operations of relevant hardware and other equipment

Proven working experience in providing help desk support

Strong Microsoft Office skills along with server, desktop

Strong interpersonal skills, excellent verbal, and written communication skills

Troubleshooting computer hardware and software

Printing (local and remote)

VPN setup and operation (client and server)

Outlook/Office 365 Configuration

Strong understanding in area of Technical Support

Benefits

Medical Insurance

100% Employer Paid Dental, Vision, Life, Short and Long Term Disability Insurance

401K with Employer Contribution

Employee Stock Purchase Plan (ESPP)

Education Reimbursement (related field)

Employee Referral Program and Recognition Program

Paid Holidays and 15 Paid Time-Off Days annually

Company

AerSale, Inc.

A global leader and market innovator specializing in aviation products and services to meet the growing demand for aftermarket support in global passenger, cargo, and government segments.

Founded in 2008

Doral, Florida, USA

501-1000 employees