Apply on Employer Site

Metrocare Services · 1 month ago

Office Manager - Cohen Clinic

9696 Skillman

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Metrocare Services is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. The Office Manager at the Steven A. Cohen Military Family Clinic will oversee front office operations, support revenue cycle management, and supervise office coordinators while ensuring compliance with regulatory policies.

Health CareHealth DiagnosticsHospitalMedicalMental Health

Responsibilities

Collaborates and coordinates with other members of the clinic leadership team to provide on-going program evaluation and recommendations for continuous growth and quality

Assists in directing, managing, and overseeing all non-clinical operations (e.g., client scheduling, front office staffing, billing and revenue cycle management, child watch, accreditation, and financial management), including tracking, reporting, and responding to the program’s performance indicators and ensuring compliance with all regulatory policies and procedures

Provides routine supervision for direct reports and timely completion of administrative supervision duties (e.g., hiring, onboarding, timecards, performance management)

Provides front office coverage as needed, including adhering to documentation expectations and timelines

Maintains and monitors all financial records to ensure accuracy, completeness of data and compliance with state and federal rules and regulations

Ensures a clean, orderly, and safe environment in cooperation with the Facilities Maintenance staff; acts as site Safety Officer; manages processes and procedures regarding risk management and business continuity

Acts as IT liaison to facilitate computer & telephone needs for assigned sites

Coordinates scheduling of community room and other meetings held at the clinic

Coordinates with external vendors

Supports or directs other clinic projects or programs (e.g., training, research, outreach) as assigned, including cross-department collaboration

Maintains required productivity levels as outlined in clinic and network policies

Attends relevant meetings and attends/completes relevant trainings

Maintains high standards of privacy in accordance with HIPAA guidelines

Performs other duties as assigned

Qualification

Revenue cycle managementSupervisory experienceFinancial managementMental health experienceBilingual SpanishBilingual EnglishAnalytical skillsCustomer service skillsLeadership skillsCommunication skillsOrganizational skills