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Sonny's Enterprises Inc. - Conveyorized Car Wash Equipment Leader · 4 days ago

Solution Tech

Knoxville, TN

Full-time

Onsite

Mid Level

3+ years exp

Sonny's Enterprises Inc. is the world's largest manufacturer of conveyorized car wash equipment, recognized for innovating new technologies in the industry. The Solutions Technician’s primary role is to support customers by providing chemical needs, installing products, and addressing cleaning/application issues while ensuring customer satisfaction and retention.

Automotive

Responsibilities

Coordinate and help install Diamond Shine products for Key and National Accounts

Accurately document setups, with cost per car and service reports

Use Diamond Shine’s Customer Relationship Management (CRM) software to communicate activity with the team

Build strong relationships with new and existing customers

Work with team to address client’s needs, concerns, and objectives

Handle objections in a positive manner by clarifying issues, emphasizing agreements and working through differences to net positive conclusions for all

Work with clients to solve their cleaning and application issues

Provide next steps and action items for issues that can not be remedied in the field or are outside of the scope of work

Conduct standard service calls on Key and National Accounts to ensure Diamond Shine’s standards and commitments are met

Correctly report on customer retention activities by utilizing Diamond Shine’s support tools and CRM program

Work with technical, marketing, and other internal colleagues to meet customer needs

Participate in internal and external client debriefs

Submit accurate weekly planning and bimonthly expense reports

Control expense and stay within the planned yearly budget

Test and accurately report on all new products

Provide technical training to our distributors and their staff

Develop a thorough understanding of the company and distributors’ capabilities

Understand and support the goals, purpose, and direction of Diamond Shine to enhance market performance

Present a positive image that mirrors the core values of Diamond Shine

Must wear appropriate PPE as per company guidelines and accordance with job duties

Report all work related accidents or injuries within 24 hours to the appropriate personnel

Other duties as assigned: Route Coverage for CAS PTO or open Positions, Special Project support

Qualification

Carwash service experienceCustomer Relationship Management (CRM)Technical trainingCommunication skillsProblem-solving skills

Required

High School Diploma/GED preferred

Three (3) years minimum of carwash service experience

Overnight travel required

Clean Driving Record & Valid Driver's License

Preferred

Preferred experience in working with a national distribution and direct sales network

Benefits

100% employer paid medical plan

401(k) match

Additional medical plans

Dental

Vision

Flex spending account

Short-term and long-term disability & life insurance coverage

Company

Sonny's Enterprises Inc. - Conveyorized Car Wash Equipment Leader

With complete tunnel systems in each of the 50 United States and equipment in countries worldwide, Sonny's equipment delivers millions of clean, dry, shiny cars each year, around the globe.

Founded in 1949

Tamarac, Florida, USA

1001-5000 employees