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StrategicSource, Inc. · 1 month ago

Client Service Program Manager

United States

Contract

Onsite

Mid Level

StrategicSource, Inc. is a values-driven, veteran-owned company located in Savage, Minnesota, seeking a Client Service Program Manager. This role is responsible for delivering exceptional service to clients, managing relationships, and ensuring high customer satisfaction across multiple accounts.

LogisticsSupply Chain Management

Responsibilities

Serve as a strategic partner to clients and be responsible for delivering exceptional service across multiple client accounts

Focus on building and sustaining relationships that lead to high customer satisfaction, contract renewals, and program growth

Provide updates on engagement status and outcomes to clients, including C-level executives, day-to-day management, and key influencers

Qualification

Client Relationship ManagementNegotiationProblem-SolvingTech-SavvinessTime ManagementInfluencingEmpathy & PatienceResilience & ComposureProactive MindsetExecutive PresenceCommunicationConflict ResolutionAdaptabilityDetail-OrientedGrowth Mindset

Required

Clear, empathetic, and proactive communication with clients and internal teams

Quickly diagnosing client issues and finding effective, practical solutions

Navigating difficult conversations, de-escalating conflicts, and finding win-win outcomes

Balancing multiple clients, deadlines, and priorities without compromising service quality

Managing expectations, handling contract discussions, and advocating for both the client and company

Familiarity with CRM software (like Quickbase or HubSpot), Microsoft Office, and collaboration tools

Strong ability to continually communicate and reinforce SSI's value proposition to ensure client engagement and buy-in

Understanding client concerns and responding with care and professionalism

Thriving in fast-paced environments and adjusting to changing client needs or business priorities

Staying calm and collected, even under pressure or during challenging interactions

Anticipating client needs, suggesting improvements, and addressing issues before they escalate

Keeping track of client preferences, contract details, and service histories

Ability to effectively and efficiently communicate with clients at all levels of the organization

Desire to continue to learn and grow both professionally and personally

Benefits

Competitive salaries and benefits

Company

StrategicSource, Inc.

Founded in 1992 by Douglas Austin, StrategicSource has helped over 700 companies take control of their indirect expenses, optimize team performance, and drive profitability.

Founded in 1992