State of Wyoming · 2 months ago
Client Management Specialist 2025-02811
Fremont County, WY
Full-time
Onsite
New Grad, Entry Level
0+ years expThe State of Wyoming is seeking a Client Management Specialist to support immunization partners and clients using the Wyoming Immunization Registry (WyIR). This role involves user training, technical support, and coordinating educational initiatives related to immunization programs.
Government Administration
Responsibilities
Maintains a strong knowledge of the features and functions of the WyIR in order to provide user training and support
Coordinates the design, development, and delivery of WyIR education and training through various methods, including face-to-face interaction, group training seminars, distance learning tools, hardcopy manuals, desktop sharing, and web presentations
Identifies, formulates, updates, and implements policies and procedures for education and training
Monitors and analyzes changes in federal and state laws, rules and regulations, and statutes, and incorporates appropriate changes into WyIR education and training materials and activities
Coordinates statewide education initiatives to provide accurate and user-friendly technical and programmatic knowledge; Revises and updates training materials as necessary
Coordinates research, evaluation, and/or development of educational curriculum to determine content and scope of WyIR educational materials for new and existing vaccines, vaccine inventory, and management procedures for accurate and timely reporting criteria of vaccine data
Collect and compile data to analyze project feasibility and for performance reporting
Review data in the WyIR, identifying and reporting errors
Utilize quality improvement measures to ensure data accuracy
Conduct data quality testing for system upgrades and patches
Monitor the quality of immunization records, researching and troubleshooting issues
Collaborate with practices/clinics to enhance workflow and documentation of patient care
Work closely with the WyIR software vendor on the analysis, development, and testing of software systems and business application versions and upgrades
Review and update WyIR enrollment process templates
Facilitate WyIR enrollment for new organizations
Update Organization and Facility Information
Manage and update existing user accounts
Collaborate with WyIR Tier I Help Desk to process and verify user access requests promptly
Provides quality customer service for WyIR users
Serves as the lead on WyIR and Immunization Record email inboxes
Coordinates resolution of issues with the WyIR Tier I Help Desk
Manages escalated tickets from the WyIR Tier I Help Desk, including research, forwarding to subject matter experts, ensuring timely resolution, and communicating updates to clients
Provides customer service to the teams in regards to the WyIR processes
Generates and tracks service desk tickets with the software vendor for system problems reported by WyIR users
Monitors major trends in help desk tickets and system errors for potential software vendor action
Identifies, quickly resolves, or escalates issues, provides solutions, and communicates timely status updates; and processes patient immunization record requests
Research other viable vendors to host, implement, and support the Wyoming Immunization Registry and complete a Request for Proposal (RFP) for the WyIR vendor contract as needed
Qualification
Preferred
Associate's degree typically in Business plus 0-2 years of progressive work experience (typically in Business/Office Communications) OR Education & Experience Substitution: 2-4 years of progressive work experience (typically in Business/Office Communications)
Computer skills with an emphasis on: MS Access, Excel, Word, Publisher, PowerPoint, and Google Applications
Ability to work independently, prioritize job tasks, meet required timelines, and adapt to changing demands
Skills in analytical and critical thinking
Skills in customer service
Ability to coordinate and communicate effectively with co-workers, providers, superiors, and vendors
Knowledge of principles and practices of immunization and public health
Knowledge of HIPAA regulations
Company
State of Wyoming
State of Wyoming is official site of state and it says about facts and symbols of the state.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Aaron Roberts
Chief Information Security Officer (CISO)
Brad Westby
Industry Partnership Manager
Recent News
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