Golden 1 Credit Union · 12 hours ago
Retail Delivery and Experience - Senior Executive Operations Program Manager
Sacramento, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$125K/yr - $135K/yr
10+ years expGolden 1 Credit Union is seeking a Senior Executive Operations Program Manager to provide strategic counsel and execution support to executive leadership. The role focuses on optimizing organizational operations and enhancing communication across departments to achieve business goals.
BankingFinanceFinancial Services
Responsibilities
Strategic Advising: Serves as a high-level trusted advisor for senior leadership; acting as a strategic thought partner, confidante and sounding board; engaging in brainstorming freely, option analysis and challenging assumptions to provide transformative strategic guidance on key initiatives and decisions
Operational Framework: Establishes seamless processes and management routines that drive operational excellence; Translates complex concepts into practical, sustainable solutions, leveraging automation, process simplification, and enhanced reporting for long-term efficiency
Influential Leadership: Acts as a catalyst for innovation and change among peers, leading strategic initiatives and coordinating cross-functional teams with strong influence and without direct authority, showcasing exemplary leadership to drive results
Project Oversight: Overseeing high-impact strategic projects and directing cross-functional teams that advance the operations brand, image, culture, and engagement initiatives, as well as enhance talent management
Cross-functional Collaboration: Leading and managing cross-functional teams; providing clear decision-making framework, data-driven insights, and recommendations to achieve strategic goals across operational domains
Strategic Communication: Handling internal and external communications, and managing communications with the credit union executive leadership team; identifying and closing communication gaps, and streamlining how information is shared between departments
Building Relationships: Fostering relationships with key stakeholders and cultivating relationships with partner organizations and thought leaders; promote positive, collaborative working environment that enhances the credit union’s brand reputation and operational success
Organizational Development: Review, design, and execute improvements to organizational structure; find knowledge and skills gaps and help address them; lead operations training and development agenda
Strategic Planning & Change Management: Strategizes and facilitates key initiatives, and manages change initiatives including budgeting and vendor contracting
Execution of Strategic Vision: Translates strategic objectives into actionable plans striving for innovation promoting a culture of innovation and accountability; Drives initiatives from concept through completion with metrics to measure success and impact
Risk and Compliance: Ensure compliance with relevant policies and regulations and manage operational risks. Proactively identify risks and develop mitigation strategies
Regulatory: Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance items including but not limited to BSA, RESPA, UDAAP, FLSA, etc
Evaluation: Monitoring and evaluating operations and strategic performance metrics
Crisis management: Support crisis management situations effectively and efficiently
Executive Support: Supporting senior leadership with administrative and strategic needs
Special Assignments: Undertake special projects and assignments as requested by senior leadership and/or perform other assignments as required
Qualification
Required
Bachelor's degree (or equivalent experience) in business administration or similar field
10 years or more years of experience in program or business management, operations, or strategic planning, preferably in a financial institution
Experience supporting C-suite executives or working in executive operations
Proven work experience as a team leader or manager
Superb professionalism, tact, diplomacy, and discretion
Proactive and effective mentality with excellent problem solving and judgment skills in a fast-paced setting and with a strong work ethic. Anticipate by identifying issues, needs, options, and solutions before being asked
Thorough knowledge of the Credit Unions strategic goals, business initiatives, and priorities
Quick learner, responsive, ability to multi-task, and strong time and calendar management and organizational skills
Strong project management skills to track multiple concurrent projects and follow-through with senior management as required keeping deliverables and deadlines on track to successful completion
Independent worker with ability to be flexible and work in a team environment
Demonstrated advanced proficiency with Microsoft Windows Office Suite (Word, Excel, Outlook, and PowerPoint), Adobe Acrobat, Survey tools, and other standard office equipment (telephone, facsimile, copier, etc.):
Strong verbal and written communication skills with astute attention to grammatical details
Strong interpersonal skills, friendly, humble, patient, and adaptable
Demonstrates exceptional service in all that they do, professionalism, and confidentiality in all interactions and communications
Company
Golden 1 Credit Union
Golden 1 Credit Union is a financial cooperative that offers checking, savings, home loan, investment, insurance and online services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Allyson Hill, CPA
Senior Vice President, Chief Financial Officer
Joseph Harrison, CPA (Oregon), CRCM, CIA, CAMS, CFE
Senior Vice President - Chief Compliance Officer
Recent News
The Business Journal
2025-10-04
2025-10-02
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