Apply on Employer Site

Golden 1 Credit Union · 3 days ago

Retail Delivery and Experience - Senior Executive Operations Program Manager

Sacramento, CA

Full-time

Onsite

Senior Level, Lead/Staff

$125K/yr - $135K/yr

10+ years exp

Golden 1 Credit Union is seeking a Senior Executive Operations Program Manager to provide strategic counsel and hands-on support to executive leadership. The role involves overseeing organizational operations, managing strategic initiatives, and ensuring effective cross-functional collaboration to achieve business goals.

BankingFinanceFinancial Services

Responsibilities

Serves as a high-level trusted advisor for senior leadership; acting as a strategic thought partner, confidante and sounding board; engaging in brainstorming freely, option analysis and challenging assumptions to provide transformative strategic guidance on key initiatives and decisions

Establishes seamless processes and management routines that drive operational excellence; Translates complex concepts into practical, sustainable solutions, leveraging automation, process simplification, and enhanced reporting for long-term efficiency

Acts as a catalyst for innovation and change among peers, leading strategic initiatives and coordinating cross-functional teams with strong influence and without direct authority, showcasing exemplary leadership to drive results

Overseeing high-impact strategic projects and directing cross-functional teams that advance the operations brand, image, culture, and engagement initiatives, as well as enhance talent management

Leading and managing cross-functional teams; providing clear decision-making framework, data-driven insights, and recommendations to achieve strategic goals across operational domains

Handling internal and external communications, and managing communications with the credit union executive leadership team; identifying and closing communication gaps, and streamlining how information is shared between departments

Fostering relationships with key stakeholders and cultivating relationships with partner organizations and thought leaders; promote positive, collaborative working environment that enhances the credit union’s brand reputation and operational success

Review, design, and execute improvements to organizational structure; find knowledge and skills gaps and help address them; lead operations training and development agenda

Strategizes and facilitates key initiatives, and manages change initiatives including budgeting and vendor contracting

Translates strategic objectives into actionable plans striving for innovation promoting a culture of innovation and accountability; Drives initiatives from concept through completion with metrics to measure success and impact

Ensure compliance with relevant policies and regulations and manage operational risks. Proactively identify risks and develop mitigation strategies

Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance items including but not limited to BSA, RESPA, UDAAP, FLSA, etc

Monitoring and evaluating operations and strategic performance metrics

Support crisis management situations effectively and efficiently

Supporting senior leadership with administrative and strategic needs

Undertake special projects and assignments as requested by senior leadership and/or perform other assignments as required

Qualification

Program managementStrategic planningCross-functional collaborationProject managementChange managementRisk managementCommunication skillsLeadershipMicrosoft Office SuiteProblem solvingOrganizational skillsInterpersonal skills

Required

Bachelor's degree (or equivalent experience) in business administration or similar field

10 years or more years of experience in program or business management, operations, or strategic planning, preferably in a financial institution

Experience supporting C-suite executives or working in executive operations

Proven work experience as a team leader or manager

Superb professionalism, tact, diplomacy, and discretion

Proactive and effective mentality with excellent problem solving and judgment skills in a fast-paced setting and with a strong work ethic. Anticipate by identifying issues, needs, options, and solutions before being asked

Thorough knowledge of the Credit Unions strategic goals, business initiatives, and priorities

Quick learner, responsive, ability to multi-task, and strong time and calendar management and organizational skills

Strong project management skills to track multiple concurrent projects and follow-through with senior management as required keeping deliverables and deadlines on track to successful completion

Independent worker with ability to be flexible and work in a team environment

Demonstrated advanced proficiency with Microsoft Windows Office Suite (Word, Excel, Outlook, and PowerPoint), Adobe Acrobat, Survey tools, and other standard office equipment (telephone, facsimile, copier, etc.):

Strong verbal and written communication skills with astute attention to grammatical details

Strong interpersonal skills, friendly, humble, patient, and adaptable

Demonstrates exceptional service in all that they do, professionalism, and confidentiality in all interactions and communications