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ActioNet, Inc. · 1 month ago

Program Manager (On-Site/DC Region)

Washington, DC

Full-time

Onsite

Senior Level, Lead/Staff

$130K/yr - $200K/yr

10+ years exp

ActioNet, Inc. is a woman-owned IT Solutions Provider with a strong commitment to quality and customer service. They are seeking a Program Manager to serve as the main point of contact for IT support services, ensuring process improvements and high levels of customer satisfaction while managing contract operations and project delivery.

AssociationConsultingCRMGovernmentInformation ServicesInformation Technology

No H1B

U.S. Citizen Only

Responsibilities

Provides leadership and direction for Project and Program management staff, providing client and project management support, leading to high-quality client delivery

Maintain overall programmatic responsibility of the contract

Organize, direct, and manage contract operation support functions involving multiple contract tasks

Maintain and manage senior-level client/organizational interface

Ensure satisfactory performance of contract task areas

Ensures that projects adhere to ActioNet’s Quality Management System, including ActioNet tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on track and customers fully informed of status

Ensures that risks and issues identified are driven to closure. Serves as an initial escalation point for issues escalated from the project teams

Implements cross-project/cross-organization reporting. Develops standards and drives implementation of consistent project-level reporting among PMs

Strategically work together with cross-functional teams to provide innovative, customer-focused experiences

Qualification

Program ManagementITILAgile MethodologiesPMP CertificationEnterprise Service DeskQuality AssuranceServiceNow CertificationTeam LeadershipHelp Desk Institute CertificationBachelor’s DegreeInterpersonal SkillsProblem-solving SkillsTime ManagementAttention to DetailOrganizational SkillsCollaboration Skills

Required

Ten (10) or more years as a Program Manager for the Federal Government

Six (6) or more years managing and leading large Enterprise Service Desk teams utilizing ITIL and Agile methodologies

PMP certification

Managed a team of over 50+ IT professionals

Good interpersonal, Problem-solving, and Time management skills

Strong management skills to manage resources and day-to-day processes

Demonstrated experience in full development life cycle development standards and best practices for quality assurance

Strong attention to detail, organizational skills, and a commitment to quality

Ability to work independently and collaboratively within cross-functional teams

Preferred

Bachelor's degree in computer science/information systems

ITIL 4 Certification

Help Desk Institute (HDI) Certification - Support Center Manager

ServiceNow certification

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

Life and AD&D Insurance

401(k) Savings Plan

Education and Professional Training

Flexible Spending Accounts (FSA)

Employee Referral and Merit Recognition Programs

Employee Assistance and Identity Theft Protection

Paid Holidays: 11 per year

Paid Time Off (PTO)

Disability Insurance

Company

ActioNet, Inc.

Glassdoor3.7

ActioNet, Inc., headquartered in Vienna, Virginia, is a CMMI®-DEV Level 4, CMMI®-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Cloud-based Solutions, Cyber Security and Agile Software Engineering.

Founded in 1998

Vienna, Virginia, USA

1001-5000 employees