Ahold Delhaize USA · 2 weeks ago
Senior IT Systems Analyst - Manhattan/WMS
Quincy, MA
Full-time
Onsite
Senior Level, Lead/Staff
$93K/yr - $139K/yr
8+ years expAhold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands. The Senior IT Systems Analyst will serve as a lead technical subject matter expert, overseeing IT initiatives and providing high-quality technical support to ensure operational stability for the organization.
GroceryRetailSales
Responsibilities
Lead Technical SME for WMS systems, services and applications ranging from simple to most complex for an identified functional area
Coaches and mentors other members of the functional area to increase overall technical knowledge within the organization
Responsible for leading primarily mid to large-scale projects including driving the below listed activities:
Assist the PMO in resource management allocation and budget management associated with assigned project delivery
Translating business needs identified by either the business and/or production owners into either agile stories or waterfall business requirements
Partners with Solution Engineers in building out technical specifications that will deliver on identified business requirements and outcomes
Works with the business and Quality Assurance in building out test cases/matrices that will ensure proper testing of solutions prior to production deployment
Execute assigned tasks during System Integration Testing, record passed test cases, provide detailed documentation on failed tests and re-execute tests as needed
Work with Solution Engineers on failed test cases and any changes to technical specifications needed to meet solution outcomes
In partnership with Service Delivery complete RUN Book Documentation and prepare for production support turnover
Participate in Solution Implementation & Post Production Hyper Care Support
Responsible for and drives all third level technical support for application and systems services for a specifical functional area
Technical Support SME for the identified service or application and serves as the technical resolver and knowledge provider. Coaches and mentors lower-level Solution Delivery Analysts on a frequent basis
Accountable and responsible for supplier performance to deliver on technical support needs and service level expectations. Manages support relationship for mid to large-size software supplier relationships
Responsible for engagement with Engineers and Product Teams to ensure operational support needs are met and responsible for all technical engagement with senior SMEs and suppliers
Leads root cause analysis on complex issues and recommends and implements opportunities for continuous performance improvement of systems including through suppliers
Partners with Engineers, Product Teams, and business groups to deliver standard to complex configuration changes and routine Operational changes for the services/applications within established standards
Leads efforts to determine integration needs, design improvements, and design patterns with Engineers, Developers, Suppliers, and Product teams
Responsible for identifying and driving end to end proactive improvement through monitoring tools integration, continuous improvement activities and reporting on service availability
Ensure operational stability of a 24/7/365 grocery retail environment by providing technical support, system monitoring, and issue resolution which may be required during off-hours, weekends, and holidays as needed
Qualification
Required
Bachelor's degree in computer science, CIS or related (or equivalent related work experience)
8 or more years of equivalent experience in relevant job or field of technology
Strong experience working with WMS technologies (Manhattan preferred)
Experience in an advanced role or technical capacity, leading teams directly or indirectly
Experience directly responsible for guiding, training or onboarding team members in relevant technologies, capabilities or skills
Master's the use professional concepts and functional expertise
Takes on mid to large projects from start to finish and works independently on these efforts with minimal direction required
Works on complex problems where analysis of situations or data requires a review of a variety of factors
Possess an innate desire to produce quality work
Has the desire and ability to trace issues to their source-even when those issues lie outside the boundaries of the code
Exercises judgment within defined procedures and practices to determine appropriate action
Preferred
Master's degree in relevant field of study
Additional trainings or certifications in relevant field of study
Experience in Agile teams and Product/Platform based operating model
Experience in leading teams or advancing technical capability in teams
Experience in retail or grocery preferred
Benefits
Diversity, Equity, Inclusion and Belonging
Total wellness, which encompasses a blend of physical, financial and emotional wellness
Collaboration, curiosity, and continuous learning
Company
Ahold Delhaize USA
Ahold Delhaize USA provides retail media solutions for brands to advertise to grocery shoppers across ADUSA brands using data-driven tools.
10001+ employees
H1B Sponsorship
Ahold Delhaize USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (24)
Funding
Current Stage
Late StageRecent News
2025-12-30
Access to Nutrition Initiative
2025-11-07
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