North Atlantic Industries · 1 month ago
Electronics Applications Engineer II (Hybrid)
Bohemia, NY
Full-time
Hybrid
Mid Level
$75K/yr - $120K/yr
3+ years expNorth Atlantic Industries is a leading provider of embedded electronic solutions, specializing in rugged embedded computing and power supplies. The Application Engineer II will provide customer technical support in both pre and post sales settings, ensuring effective communication and resolution of product challenges.
Consumer ElectronicsManufacturing
Responsibilities
Provide pre & post sales product information, advice and technical assistance to prospects towards the goal of achieving new design wins
Via telephone and email correspondence with customer, understand project technical system requirements
Advise and participate with the prospect during customer test and evaluation activities
Work to develop a position as “first line” technical interface during the design-in process
Coordinate additional support activities and post-sales technical support with engineering departments
Ensure that documentation, necessary hardware and software revisions, specifications and test data and ancillary technical requests are provided on a timely basis in support of the design-in process
Determine product technical strengths and weaknesses vs. competition in design-in contests
Communicate internally, product challenges and customer specific requirements for the purpose of resolution
Recommendation of specific products based upon the prospect’s application and environmental requirements
Identification of customer specific requirements and/or preferences as part of design-in selection
Consultation with prospects concerning the appropriate utilization of the company’s products
Participation in “troubleshooting” activities for the purpose of determining hardware and/or software problems which could inhibit successful design-in of the company’s products
Coordinate technical support for purposes of overcoming design-in difficulties
Become familiar with the company’s new products and ensure documentation is current
Generate technical design-in status reports
Document special customer requirements and/or application utilization needs
Attend training courses on new products
Inform the account sales person of any competitive information or product difficulties learned from prospects in the design-in process
Remain in contact with the customer to ensure continued technical satisfaction with the product(s) chosen for the specific project or program
Qualification
Required
BSEE / BSET or a four year degree in a technical discipline required
Outstanding communication skills both verbally and written
Good organizational skills and strong time management skills
Ability to work independently toward focused goals
Familiarity with MS Office (Outlook, Word, Excel, Power point)
3+ years of experience in a technical support role desired
Preferred
Some knowledge of embedded Bus architectures (VME, CPCI, etc.), Processors and/or related products a plus
Benefits
Medical, Dental, and Vision Insurance
Company-provided Life and AD&D Insurance
Voluntary Supplemental Life Insurance
Long-term Disability Insurance
Flexible Spending Accounts (FSA)
Employee Assistance Program (EAP)
Tax-deferred 401K with company matching contributions
Vacation, holidays, sick
Employee tuition reimbursement
Business casual dress environment
Company
North Atlantic Industries
Since 1955, NAI’s vertically integrated design, manufacturing and verification capabilities have been built with the intense focus of an organization that defines every action and investment based on our ability to Accelerate Your Time-to-Mission™.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
William (Bill) Forman
Pres & CEO
Company data provided by crunchbase