Senior Implementation Manager jobs in United States
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Pylon · 1 month ago

Senior Implementation Manager

positionMenlo Park Office
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date4+ years exp

Pylon is a company focused on transforming the mortgage industry through innovative software solutions. The Implementation Manager will lead client onboarding, ensuring a smooth integration of Pylon's products and services while collaborating with cross-functional teams for long-term success.

Enterprise SoftwareFinanceFinancial ServicesFinTechInfrastructureLendingSoftware
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Own the end-to-end onboarding process for new customers: from kickoff and integration design through launch and post-go-live support
Help customers think through how to integrate our API and Elements (our embeddable UI toolkit) into their workflows and user experience
Build and maintain a repeatable onboarding and scoping framework that allows us to support customers efficiently and consistently
Work closely with account management to align on joint success plans, customer KPIs, and timelines
Provide post-launch support to ensure continued success, including triaging issues and routing product feedback
Work with product/engineering to forward deploy customer integrations, influence roadmaps and help scope feature requests
Maintain deep product expertise and act as a consultative voice to help clients get the most out of Pylon

Qualification

API integrationTechnical account managementProject managementFintech experienceSaaS experienceProblem-solving skillsWritten communicationVerbal communicationCross-functional collaboration

Required

4+ years of experience in implementation, solutions engineering, technical account management, or technical product roles
Experience working with or integrating APIs and understanding developer workflows
Strong project management and problem-solving skills
Excellent written and verbal communication skills
Ability to manage complex, multi-stakeholder projects across technical and non-technical counterparts
Must live in or be willing to relocate to the Bay Area (CA) or New York City

Preferred

Experience in fintech, SaaS, or infrastructure products

Company

Pylon

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Building the mortgage-as-a-service infrastructure platform
dateFounded in 2022
location
New York, New York, USA
people-size11-50 employees
web-link
http://www.pylonlending.com/

H1B Sponsorship

Pylon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)

Funding

Current Stage
Early Stage
Total Funding
$8.5M
Key Investors
Conversion Capital
2024-11-26Series Unknown
2022-12-05Seed· $8.5M
2022-03-17Series Unknown

Leadership Team

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Trent Hedge
Co-Founder and CEO
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Recent News

500 Global
500 Global Portfolio
2025-12-05
Business Wire
Pylon Closes $8.5M Seed Round to Build the Embedded Mortgage Infrastructure Platform
2025-02-13
HousingWire
Mortgage infrastructure platform Pylon raises $8.5M in seed round
2022-12-08
Company data provided by crunchbase