Apple · 1 month ago
AppleCare Agreements Readiness Engineering Program Manager
San Diego, California, United States
Full-time
Onsite
Senior Level
$135K/yr - $246K/yr
5+ years expApple is a leading technology company, and they are seeking a Readiness Program Manager for Apple Services. In this role, you will drive support engineering progress for Apple Services and AppleCare Agreements, ensuring stakeholders are informed and prepared for launches while coordinating cross-functional teams to enhance customer experiences.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Partner with internal teams and external partners to ensure timely disclosure and readiness for planned service launches
Define support and tooling requirements for upcoming Apple Services features and enhancements
Influence product direction by contributing customer support perspectives and leading project scope across teams
Lead commerce-related discussions and drive decisions that impact customer purchase experiences
Analyze customer and product support scenarios to design effective support solutions and workflows
Coordinate launch activities across multiple teams to ensure seamless go-to-market execution
Design and implement support mitigation strategies, including self-solve tools and automation that empower customers
Establish metrics and analyze data to measure product quality and launch success
Qualification
Required
Bachelor's degree in a technical field or equivalent professional experience
5+ years of applicable professional experience
4+ years of technical program management or project management experience
Demonstrated knowledge of customer support operations and best practices
Ability to influence cross-functional teams and negotiate priorities without direct authority
Experience working independently on time-sensitive deliverables and managing competing priorities
Strong analytical, problem-solving, and critical thinking skills with meticulous attention to detail
Experience testing and troubleshooting commerce purchase flows and digital service platforms
Hands-on experience with Apple Services such as App Store, AppleCare One, AppleCare+, or similar consumer digital services
Effective presentation skills, experienced presenting to all organizational levels, from individual contributors to executives, able to adapt communication style to meet audience
Preferred
Masters degree or project management certifications are a plus
Experience identifying, documenting, and tracking software issues and enhancement requests through bug tracking systems
Proficiency with collaboration and project management tools such as Keynote, Quip, Wrike, or similar platforms
Track record of handling confidential information and managing pre-launch disclosures appropriately
Experience using AI/ML tools to scale processes and improve efficiency
Familiarity with enterprise tools like Radar, Confluence, and Slack
Ability to facilitate cross-functional discussions and drive consensus among diverse stakeholders
Exceptional written and verbal communication skills, able to explain technical and e-commerce concepts to varied audiences
Confident presentation skills when engaging with all organizational levels, from individual contributors to executives
Experience with Agile methodologies and iterative project management approaches
Benefits
Comprehensive medical and dental coverage
Retirement benefits
A range of discounted products and free services
Reimbursement for certain educational expenses — including tuition
Discretionary bonuses or commission payments
Relocation
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase