Novartis · 2 months ago
Vice President, CRM Product Management Lead
East Hanover
Full-time
Onsite
Director/Executive
$261K/yr - $485K/yr
12+ years expNovartis is a global leader in healthcare dedicated to transforming medicine and improving lives. The VP, CRM Product Management Lead will build a world-class product management organization and drive operational efficiencies to enhance customer engagement and deliver next-generation CRM solutions.
BiotechnologyHealth CareMedicalPharmaceuticalPrecision Medicine
Responsibilities
Build and lead a top-talent product management organization that sets operating standards and drives transformation for CRM across Novartis US
Build and manage the US CRM Roadmap, ensuring regular updates, transparency, and alignment with the US Commercial CRM strategy
Develop a deep understanding of current business processes and gaps to inform product delivery and process improvement
Drive predictable product delivery for next-generation CRM, leveraging both traditional and agentic solutions
Play a leadership role in the CRM governance framework, regularly providing updates on status, impact, and opportunities
Optimize the investment in the CRM ecosystem, including prioritizing best practices (eg, clicks vs. code, agentic vs. manual, UX optimization) and utilizing best-in-class solutions to business problems (including build vs. buy analysis as needed)
Create, improve, and scale business processes to support transformation and operational excellence and establish and maintain strong relationships with business leaders and cross-functional teams to ensure alignment and optimization
Collaborate with program teams to integrate business process changes with all aspects of transformation and establish, track, and report on key product metrics covering customer, business, usage, delivery (e.g., release dates, scope, backlog health), and adoption rates
Evangelize CRM strategy and impact across the organization through stakeholder meetings, leadership forums, and communications
Collaborate closely with the CRM product and IT teams to ensure cross-functional alignment and optimization. Maintain a deep understanding of the Life Sciences CRM landscape, including Salesforce and Veeva, as well as best practices across different industries. Maintain a deep understanding of the US commercial strategy and secure support from relevant business entities and stakeholders
Qualification
Required
Bachelor's degree in a related field is required
Proven success in leading product management for large-scale CRM transformation, including accountability for delivery, change management, UX, Governance, communication strategy, and risk and compliance mitigation
12+ years of experience in product management, technology strategy, innovation, or leadership roles, preferably in the pharmaceutical, healthcare, or CRM sectors
Deep understanding of the CRM landscape (Sales, Marketing and Service), including Salesforce, Veeva, and the major and evolving players in the ecosystem
Deep understanding of the pharmaceutical industry, including regulatory requirements, market dynamics, and emerging AI technologies
Experience managing and being accountable for the operations of large product management teams, including backlog health and prioritization, agile practices and ceremonies, and driving strategic innovation
Strong understanding of generative AI technologies, machine learning, and data analytics, with a focus on practical applications
Excellent leadership skills with the ability to build and lead high-performing teams
People management experience within CRM, AI, technology, or data-driven environments required
Must possess an ability to foster cross-functional alignment of key stakeholders to create a disciplined, ambitious, and collaborative, global, commercial CRM strategy
Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions
Ability to adapt strategies and approaches in a rapidly evolving technological landscape
Deep understanding of and experience with CRM, AI, and Data platforms and architectures, including Salesforce (Agentforce, Marketing Cloud, Health Cloud/Life Sciences Cloud, Data Cloud, Core platform), Veeva, OpenAI, and Snowflake (or similar data lake)
Preferred
Master of Science and/or MBA preferred
Benefits
Sign-on bonus
Restricted stock units
Discretionary awards
Full range of medical, financial, and/or other benefits
401(k) eligibility
Various paid time off benefits, such as vacation, sick time, and parental leave
Company
Novartis
Novartis is a pharmaceutical company that researches and develops medicines for serious diseases to improve and extend people's lives.
10001+ employees
H1B Sponsorship
Novartis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (27)
2023 (23)
2022 (27)
2021 (31)
2020 (25)
Funding
Current Stage
Public CompanyTotal Funding
$2.49BKey Investors
Bill & Melinda Gates Foundation
2024-06-19Post Ipo Debt· $2.49B
2018-02-14Grant· $6.5M
2000-05-19IPO
Leadership Team
Daniel Grant
Vice President & Global Program Head
John von Brachel
VP, Head of Content Lab
Recent News
2026-01-23
2026-01-23
Company data provided by crunchbase