Alarm.com · 1 month ago
Technical Support Engineer (Electronics, IT)
EBS HQ
Full-time
Onsite
New Grad, Entry LevelAlarm.com is a leading global provider of smart security solutions for homes and businesses, having acquired EBS, a Polish manufacturer of safety systems. The role of Technical Support Engineer involves providing technical assistance to customers and distributors, troubleshooting issues, and collaborating with various departments to enhance product offerings.
InternetInternet of ThingsSecurityWireless
Responsibilities
Providing phone and email support to customers and distributors in resolving technical issues
Analyzing and troubleshooting hardware and software-related problems
Logging, classifying, and managing incoming support requests
Offering internal support to engineers and specialists
Collaborating with the Sales and R&D departments
Delivering training sessions and workshops for clients
Qualification
Required
Good command of both English and Polish (must-have)
Interest in IT, telecommunications, electronics, automation, and new technologies
Strong analytical skills in identifying and resolving issues
Ethical, trustworthy, and customer-oriented attitude
Creativity, professionalism, and ability to work effectively in a team
Willingness to continuously develop and improve skills
Good organizational skills
Accuracy, reliability, and result orientation
Well-developed communication and interpersonal skills
Preferred
Technical education background
Knowledge of Spanish is a plus
Experience in the security systems industry is an asset
Benefits
Medical care
Life insurance
Sports package
An annual budget for professional development (2000$)
Company
Alarm.com
Alarm.com is provides home and business security solutions based on wireless, web and mobile technologies.
Founded in 2000
1001-5000 employees
H1B Sponsorship
Alarm.com has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (8)
2023 (9)
2022 (12)
2021 (17)
2020 (16)
Funding
Current Stage
Public CompanyTotal Funding
$588MKey Investors
TCVABS Capital Partners
2024-05-29Post Ipo Debt· $425M
2015-06-26IPO
2012-07-24Series B· $136M
Leadership Team
Stephen Trundle
President & CEO
Jean-Paul Martin
CTO and Co-Founder
Recent News
2026-01-07
MarketScreener
2025-12-09
2025-12-05
Company data provided by crunchbase