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Boone County Hospital · 1 month ago

Meals on Wheels Program Coordinator

Boone, IA

Part-time

Onsite

Entry, Mid Level

$19.25/hr - $29/hr

Boone County Hospital is seeking a Meals on Wheels Program Coordinator to manage meal delivery services for program participants. The role involves administrative, logistical, and customer service tasks while ensuring food safety and enhancing the quality of life for participants.

Health CareHospitalNon Profit

Responsibilities

Kitchen responsibilities

Coordinate with the kitchen supervisor to make sure supplies and food are available for the MOW menu

Oversee MOW tray line

Coordinate with drivers and sub for any route if needed

Maintain emergency kit stocks and expiration dates for food

Attend department staff meetings and house-wide in-service programs and committees as assigned

Participate in improving work processes and team procedures; facilitate change and staff meetings in directors’ absence

Oversee day-to-day operations of the Meal on Wheels program, including meal preparation, scheduling, and delivery logistics

Monitor and track client meal orders, ensuring accurate meal delivery schedules

Assist in kitchen when needed

Perform duties on the task list of jobs assigned and other related duties as required

MOW Program Coordination

Responsibilities

Communicate with clients to confirm orders, address any concerns, and update delivery preferences as needed

Screen new clients for eligibility and assess individual needs, including special dietary requirements and assignment to route

Develop a route for MOW if needed and assign clients to routes

Customer Services:

Act as the primary point of contact for program participants, answering questions and resolving issues related to meal delivery or client needs

Maintain positive relationships with clients, caregivers, and volunteers, ensuring they receive the support they need

Act as the contact point between partners and BCH MOW program

Coordinate monthly newsletters, menus and bills for MOW participant

In case of cancelation of MOW delivery, make sure clients and drivers are aware on time

Management:

Train, and supervise drivers and volunteers who assist with meal preparation and delivery

Schedule and coordinate drivers' shifts, ensuring there is adequate coverage for meal deliveries

Collect all the information about billing and budget regarding MOW program

Provide drivers with necessary materials and instructions, ensuring they adhere to safety and confidentiality guidelines

Data Management & Reporting:

Maintain accurate records of client information, meal deliveries, and drivers' mileage

Track program outcomes and prepare reports for program funders, stakeholders, or board meetings

Fill in and update clients' intakes per aging Resources protocol

Help with budget management, including tracking costs of meals, supplies, and program expenses

Collaboration:

Collaborate with community organizations, social service agencies, and health professionals to ensure comprehensive care for clients per protocol

Stay informed about available community resources and refer clients to additional services as necessary

Participate in community events to promote MOW program

Quality Control:

Ensure high standards of food safety, meal quality, and delivery reliability

Regularly assess the program’s effectiveness, identify opportunities for improvement, implement best practices, and report to the Nutrition service director

Monitor client satisfaction through feedback surveys and follow-up communication

Qualification

Program coordinationCustomer serviceFood safety knowledgeMicrosoft Office SuiteVolunteer managementEmpathyMultilingual skillsCommunication skillsOrganizational skillsTeamwork

Required

High school diploma or equivalent required

Prior experience in program coordination, community service, or customer service

Strong organizational and time management skills

Excellent communication skills, both written and verbal

Ability to work with diverse populations, including elderly, disabled, and low-income clients

Basic knowledge of food safety and nutrition

Proficiency in Microsoft Office Suite and data management systems

Ability to lift and carry up to 50 pounds

Ability to travel within the service area to ensure meal deliveries are on schedule

A valid driver's license and reliable transportation may be required

Compassionate and empathetic approach to working with vulnerable populations

Ability to work independently and as part of a team

Preferred

Associate's or Bachelor's degree in social work, nutrition, public health, or a related field may be beneficial

Experience in a Meal on Wheels or similar food service program is a plus

Experience with volunteer coordination or management

Familiarity with local community resources and social services

Multilingual skills are a plus

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts (FSA)

Health Savings Accounts (HSA)

Life insurance

Aflac

Short-term and long-term disability coverage

Wellness program and reimbursement

Free access to Boone County Hospital’s onsite fitness room

Generous PTO Accrual Plan

Iowa Public Employees Retirement System (IPERS)

Employee Assistance Program (EAP)

Onsite Cafeteria

Company

Boone County Hospital

Boone County Hospital is a 25-bed critical access hospital that has been serving the healthcare needs of Boone County and the surrounding communities since the early 1900s.

Founded in 1991