Adobe · 1 day ago
Head of Customer Engagement, Firefly Enterprise & GenStudio
San Jose, CA
Full-time
Onsite
Director/Executive
$206K/yr - $410K/yr
15+ years expAdobe is a company focused on changing the world through digital experiences. They are seeking a Head of Customer Engagement to build and inspire a team of AI Engagement Managers and Program Managers to drive enterprise-scale creative transformations and deliver AI-powered content services.
Artificial Intelligence (AI)ConsultingEnterprise SoftwareGraphic DesignImage RecognitionPhoto EditingSaaSSoftwareUX DesignWeb Design
Responsibilities
Create the Future: Recruit, coach, and empower a team of high-performing AI Engagement and Program Managers; define success metrics, playbooks, and new operating models
Customer-Centricity Leadership: Lead the team to drive enterprise-scale creative and content transformations using Adobe solutions and third-party models as a catalyst for organizational change. Act as an executive sponsor for key accounts, ensuring alignment across DX/DME, Product, Engineering, Customer Success, and Enablement
Product Leadership: Function as a continuous product innovation engine—originating and launching 0à1 product opportunities while also feeding repeatable customer solutions and use cases straight into the product roadmap to accelerate growth. Develop repeatable and scalable digital and AI transformation strategies using Adobe’s AI technologies/first-party models and third-party models to solve complex business challenges for enterprise customers
Value Realization and Adoption: Establish proven approaches to measure and articulate value across the customer base. Surface insights on areas of differentiated value and opportunities to implement faster. Scale successful adoption strategies and tactics and address challenges holding us back from more success
Stay ahead of AI Trends: Stay current on advancements in generative AI, creative tooling, and performance marketing to continuously evolve team capabilities and offerings
Ensure Operational and Delivery Excellence: Embed governance, quality, and performance metrics into every engagement, driving continuous team improvement against critical metrics. Champion cross-functional collaboration by dismantling silos and encouraging a culture of shared ownership and alignment across teams
Cultivate Culture: Foster a high-performance, product management and customer-obsessed culture by mentoring your team with positivity, accountability, and growth paths
Evangelize & Scale: Share standard methodologies, lead internal workshops, and catalyze generative AI adoption across Adobe’s pre-sales, post-sales, and customer success teams
Qualification
Required
15+ years in customer-facing roles within management consulting and product management
10+ years in team leadership roles
Outstanding at crafting and encouraging a culture of customer-centricity among your team and your extended ecosystem
Understanding and experience with Adobe Firefly, Adobe Experience Cloud, Adobe Creative Cloud, GenStudio for Performance Marketing, Custom Models, third-party AI models, and Cloud platform technologies
Adept at translating customers' business requirements into solutions and effectively positioning solution value
Outstanding communicator who simplifies complex AI concepts for C-suite customers and influences strategic decisions
Skilled in recruiting diverse engagement and program managers; passionate about mentorship, career growth, and encouraging cross-team collaboration
Ability to assess delivery execution performance and continuously improve impact
Proven track record of breaking down organizational silos to ensure the best customer outcome
Preferred
Experience with martech software vendors
Benefits
Long-term incentives in the form of a new hire equity award
Company
Adobe
Adobe is a software company that provides its users with digital marketing and media solutions.
10001+ employees
H1B Sponsorship
Adobe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1160)
2024 (1217)
2023 (750)
2022 (878)
2021 (742)
2020 (477)
Funding
Current Stage
Public CompanyTotal Funding
$2.5MKey Investors
Apple
1986-08-20IPO
1984-10-01Series Unknown· $2.5M
Leadership Team
Shantanu Narayen
CEO
Dan Durn
Chief Financial Officer
Recent News
2026-01-03
2026-01-03
Company data provided by crunchbase