Novartis · 2 months ago
Executive Director, CRM Adoption & Enablement
East Hanover
Full-time
Onsite
Director/Executive
$196K/yr - $361K/yr
10+ years expNovartis Pharmaceuticals Corporation is seeking an Executive Director for CRM Adoption & Enablement, responsible for developing and implementing strategies to maximize employee adoption of CRM solutions. This role will lead a team to drive change initiatives and ensure alignment with organizational goals.
BiotechnologyHealth CareMedicalPharmaceuticalPrecision Medicine
Responsibilities
Shape and execute the US CRM adoption and enablement strategy to maximize employee adoption and sustained engagement with CRM solutions, ensuring alignment with Novartis’ transformation vision and business objectives
Lead the design and delivery of a robust change network, embedding best practices and driving a culture of continuous improvement, innovation, and accountability across all levels of the organization
Develop and implement comprehensive communication plans that articulate the transformation vision, key initiatives, and expected impacts, ensuring clarity, transparency, and buy-in from all stakeholders
Coach, empower, and enable leaders and managers to champion CRM adoption, foster cross-functional collaboration, and drive alignment on strategic goals
Partner with business units and functional leaders to tailor adoption and enablement strategies, address unique challenges, and accelerate adoption across diverse teams and geographies
Build, develop, and inspire a high-performing Adoption & Enablement team, setting clear objectives, providing ongoing feedback, and investing in professional growth to scale impact
Establish and monitor key performance indicators for change management, adoption, and stakeholder satisfaction, using data-driven insights to refine strategies and report progress to executive leadership
Identify and proactively address risks, barriers, and resistance to adoption, leveraging proven methodologies and stakeholder engagement techniques to ensure successful transformation outcomes
Collaborate with IT, product, and functional/business teams to synchronize communications, training, and enablement activities, ensuring seamless dissemination of transformation information and resources
Champion a sense of urgency and accountability, driving momentum and maintaining focus on critical milestones to advance the CRM transformation agenda
Qualification
Required
Bachelor's degree in related field is required
10+ years of experience in change management, organizational design, technology transformation, or leadership roles, preferably in the pharmaceutical, healthcare, or CRM sectors
Deep understanding of the CRM landscape (Sales, Marketing and Service), including Salesforce, Veeva, and the major and evolving players in the ecosystem
Deep understanding of the pharmaceutical industry, including regulatory requirements, market dynamics, and emerging AI technologies
Demonstrated success leading change management and enablement initiatives within large-scale transformation programs, preferably in pharmaceutical, healthcare, or CRM environments
Proven ability to drive employee adoption of technology solutions and foster cultural alignment across diverse teams
Strong background in developing and executing communication strategies for complex, enterprise-wide projects
Experience building and leading high-performing teams focused on change and enablement
Deep understanding of CRM platforms, organizational dynamics, and best practices for driving adoption and engagement
Preferred
Master of Science and/or MBA
Benefits
Sign-on bonus
Restricted stock units
Discretionary awards
Full range of medical benefits
Financial benefits
401(k) eligibility
Various paid time off benefits
Vacation
Sick time
Parental leave
Company
Novartis
Novartis is a pharmaceutical company that researches and develops medicines for serious diseases to improve and extend people's lives.
10001+ employees
H1B Sponsorship
Novartis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (27)
2023 (23)
2022 (27)
2021 (31)
2020 (25)
Funding
Current Stage
Public CompanyTotal Funding
$2.49BKey Investors
Bill & Melinda Gates Foundation
2024-06-19Post Ipo Debt· $2.49B
2018-02-14Grant· $6.5M
2000-05-19IPO
Leadership Team
Daniel Grant
Vice President & Global Program Head
John von Brachel
VP, Head of Content Lab
Recent News
2026-01-23
2026-01-23
Company data provided by crunchbase