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First United Bank · 21 hours ago

Community Loan Assistant I

Madill, OK

Full-time

Onsite

New Grad, Entry Level

First United Bank is seeking a Community Loan Assistant I to provide exceptional service to bank customers by assisting with consumer and real estate loans. The role involves explaining and selling bank products, supporting loan officers, and ensuring accurate loan documentation.

BankingFinancial ServicesInsuranceLending

Responsibilities

Explains, promotes, and sells bank products and services as appropriate based on individual customer needs

Supports First United’s strong relationship banking culture through on-going customer contact, exceptional customer service, and superior product knowledge

Provides administrative support to the loan officer including closing and booking loans, preparing loan worksheets, collecting and ordering necessary documents such as flood certificates, title work, and appraisals

Assists customers in filling out loan and/or credit applications. Updates loan information in computer

Ensures that loan files contain documents with proper signature, dates, and other relevant data

Assembles and verifies accuracy of loan documentation by checking documents for proper vesting, legal descriptions, closing dates, and signatures

Prepares and closes deferrals. Provides assistance to the loan officer with exception reports

Answers telephone inquires and written inquires concerning loan processing and account information. Accepts loan payments

Prepares and mails past due letters and collection letters

Provides NADA values for customers

Performs variety of clerical duties requiring knowledge of departmental procedures

Handles customer complaints and escalates issues to supervisor as needed

Maintains cleanliness in and around work station

Recommends to supervisor possible methods to improve department

Completes all required compliance exams on a yearly basis

Adherence to all First United Policies and Procedures

Dresses professionally

Other duties as assigned by supervisor

Qualification

LoansCustomer service skillsProficient computer skillsBasic mathematical skillsProblem-solving skillsOrganizational skillsInterpersonal skillsCommunication skills