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Illumio · 2 months ago

Sr. Content Designer

Sunnyvale, CA

Full-time

Onsite

Senior Level

$122K/yr - $140K/yr

7+ years exp

Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks. The Sr. Content Designer will shape the future of the Content team by designing compelling visual content that enhances user experience and drives product adoption.

Cloud SecurityCyber SecurityData CenterSaaSSecurity

Growth Opportunities

Responsibilities

Demonstrate thought leadership through visual storytelling efforts by designing infographics, how-to-workflows, learning journeys, and more with clarity and impact

Unleash your creative skills to design and deliver high-quality visual content including onboarding journey paths, learning maps, and more tailored to a cybersecurity audience

As part of your content design plan, conduct quarterly design audits to identify content gaps and optimize visual communication strategies

Use design elements like color, imagery, shape, space, texture, and type to create infographics for diverse user personas, depicting their journey from onboarding, to adoption, to self-service, and troubleshooting

Collaborate cross-functionally with product, UX, and other teams to align visual content with product goals and user needs

Champion a 'less is more' approach, ensuring visuals are easy to consume

Develop audience-specific content design strategies, adapting visual formats based on user behavior, technical proficiency, and learning preferences

Onboard new Illumio customers using visually appealing onboarding journey paths so that they can adopt new products and features quickly without reading reams of text

Build visual learning maps for each existing and new Illumio products that are easy to follow without overloading users with too much information

Keep your message on point by building niche infographics that will convey a process, workflow, or sequence of steps in an easy to consume form

Use the 'less is more' approach and design infographics that's easy to read. Build graphics so that your user can absorb information quickly

Hit the ground running by bringing your design expertise to the team

Recommend and implement design strategies to reduce verbosity in documentation

Be laser focused on customer requests, building visual content journeys based on their needs

Mentor writers on the team and lead multi-media design workshops to grow and expand the skills of the team

Partner and align closely with UX, Engineering, and Product teams to ensure a cohesive approach to building information graphics that tell a compelling story

Influence the product design cycle by embedding yourself in Figma reviews during the prototype phase and recommend intuitive customer journeys

Qualification

Content designVisual storytellingGraphic designGenerative AIAdobe PhotoshopAdobe IllustratorCamtasiaAtlassian toolsAgile environmentProject managementCollaborationCommunication

Required

Bachelor's degree in graphic design

7+ years of experience in content design and content strategy (for example, in-product app guidance, info graphics) in an enterprise software or security company

Excellent design skills to create polished and professional designs that pop

Use AI effectively to build information graphics quickly and effectively

Exceptional communication, collaboration, and project management skills

Ability to work in a fast-paced, ever-changing, agile environment

An expert at context shifting, able to juggle multiple projects at one time

Portfolio samples required

Advanced user of Adobe Photoshop, Illustrator, or other graphics tools

Advanced user of Camtasia or other video editing tools

Proficient using Atlassian (Confluence, JIRA)

Familiar building content in an agile environment