Novartis · 2 months ago
Executive Director, Head of CRM Experience Design
East Hanover
Full-time
Onsite
Director/Executive
$215K/yr - $399K/yr
10+ years expNovartis is a global leader in healthcare focused on transforming medicine and improving lives worldwide. The Executive Director, Head of CRM Experience Design will elevate the user experience across all CRM platforms, lead a high-performing UX team, and ensure that CRM solutions are optimized for diverse user personas.
BiotechnologyHealth CareMedicalPharmaceuticalPrecision Medicine
Responsibilities
Define and execute a CRM UX strategy and vision that aligns with Novartis business goals; serve as the primary point of contact for executive leadership on UX strategy
Build and lead a top-talent UX team specializing in CRM user experience
Develop and implement best-practice CRM UX standards to ensure cross-persona, out-of-the-box optimized delivery
Conduct user research and incorporate feedback into design decisions; champion the Voice of Customer (VoC) program and guidelines
Create wireframes, prototypes, and design mockups for new features using out-of-the-box capabilities
Collaborate with developers, business analysts, and QA testers to ensure design feasibility and comprehensive UI/UX testing
Establish and maintain strong working relationships with key internal stakeholders, including US Commercial business unit leaders, IT, IDS, and external partners
Evangelize the UX strategy and impact across the organization (e.g., stakeholder meetings, leadership forums, and Sales meetings)
Maintain a deep understanding of CRM workflows, user personas, and platform capabilities (Salesforce, Veeva, etc.), as well as best practices across industries
Drive continuous improvement and innovation in UX design, accessibility, and inclusive design
Qualification
Required
A bachelor's degree in a related field is required
10+ years of progressive experience in UX design, product strategy, or technology leadership roles, preferably within the pharmaceutical, healthcare, or CRM sectors
Proven success leading large-scale CRM transformation initiatives, including the design and rollout of enterprise platforms (e.g., Salesforce, Veeva) across diverse user groups and business functions
Deep expertise in user-centered design, including user research, persona development, journey mapping, prototyping, usability testing, accessibility, and inclusive design practices
Experience building and managing high-performing UX teams, with a focus on CRM user experience and cross-functional collaboration
Demonstrated ability to develop and implement best-practice UX standards for complex, multi-persona environments, optimizing for out-of-the-box platform capabilities and scalability
Strong background in Voice of Customer (VoC) programs, including the design, execution, and continuous improvement of feedback loops, satisfaction surveys, and user engagement metrics
Hands-on experience creating wireframes, prototypes, and design mockups for new CRM features, leveraging modern design tools (e.g., Figma, Adobe XD, Sketch)
Proven ability to partner with business unit leaders, IT, developers, business analysts, and QA testers to ensure design feasibility, comprehensive UI/UX testing, and seamless implementation
Track record of driving continuous improvement and innovation in UX design, accessibility, and inclusive design, adapting strategies to evolving technology and user needs
Comprehensive understanding of CRM workflows, user personas, and platform capabilities, with certification or deep familiarity in leading CRM platforms (Salesforce, Veeva, etc.)
Experience in organizational transformation, including change management, communication strategy, and risk/compliance mitigation within a regulated industry
Strong analytical and problem-solving skills, with the ability to interpret complex data, make informed decisions, and measure impact through key performance indicators (KPIs)
Ability to foster cross-functional alignment, influence without authority, and drive disciplined, ambitious, and collaborative UX strategy at the enterprise level
Excellent leadership, communication, and stakeholder management skills, with a history of building strong relationships and driving adoption of new technologies and processes
Preferred
A Master of Science and/or MBA is preferred
Benefits
Sign-on bonus
Restricted stock units
Discretionary awards
Full range of medical, financial, and/or other benefits
401(k) eligibility
Various paid time off benefits, such as vacation, sick time, and parental leave
Company
Novartis
Novartis is a pharmaceutical company that researches and develops medicines for serious diseases to improve and extend people's lives.
10001+ employees
H1B Sponsorship
Novartis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (27)
2023 (23)
2022 (27)
2021 (31)
2020 (25)
Funding
Current Stage
Public CompanyTotal Funding
$2.49BKey Investors
Bill & Melinda Gates Foundation
2024-06-19Post Ipo Debt· $2.49B
2018-02-14Grant· $6.5M
2000-05-19IPO
Leadership Team
Daniel Grant
Vice President & Global Program Head
John von Brachel
VP, Head of Content Lab
Recent News
2026-01-23
2026-01-23
Company data provided by crunchbase