Novartis · 2 months ago
Executive Director, CRM Innovation Labs
East Hanover
Full-time
Onsite
Director/Executive
$204K/yr - $380K/yr
10+ years expNovartis is a leading pharmaceutical company, and they are seeking an Executive Director for CRM Innovation Labs. This role is responsible for leading the innovation engine of the US CRM transformation, setting the vision for CRM Labs, and building a high-performing team focused on piloting and operationalizing next-generation CRM capabilities.
BiotechnologyHealth CareMedicalPharmaceuticalPrecision Medicine
Responsibilities
Lead the CRM Labs function to drive innovation, pilot new CRM capabilities, and accelerate enterprise transformation
Define and execute the CRM Labs strategy and vision in alignment with Novartis business goals and the broader CRM transformation roadmap
Drive meaningful impact as success in this role will be measured by granular innovation metrics, including ROI on pilots, speed and effectiveness of experimentation cycles, business value delivered, stakeholder satisfaction, cost savings, and efficiency gains
Build and lead a top-talent CRM Labs team specializing in innovation, prototyping, and agile delivery
Develop and implement best-practice frameworks for piloting, scaling, and operationalizing CRM solutions across diverse user groups and business functions
Establish and manage a governance structure for CRM Labs, ensuring clear decision rights, escalation processes, and accountability for innovation initiatives
Collaborate with business unit leaders, IT, IDS, and external partners to identify, prioritize, and deliver high-impact CRM pilots and innovations
Build and scale strategic partnerships with vendors, startups, and industry leaders. Experience scouting, evaluating, and integrating best-in-class solutions to accelerate CRM innovation and enterprise transformation
Maintain a deep understanding of CRM workflows, user personas, and platform capabilities (Salesforce, Veeva, etc.), as well as best practices across industries
Evangelize the impact of CRM Labs across the organization (e.g., stakeholder meetings, leadership forums, and Sales meetings)
Qualification
Required
Bachelor's degree in related field is required
10+ years of progressive experience in CRM innovation, product strategy, or technology leadership roles, ideally within pharmaceutical, healthcare, or enterprise-scale commercial sectors
Proven success leading large-scale CRM transformation initiatives, including piloting and scaling enterprise platforms such as Salesforce (including Agentforce), Veeva, Data Cloud, and sales and marketing solutions across diverse user groups and business functions
Deep expertise in emerging technologies—AI/ML, automation, Salesforce Data Cloud/Agentforce, and non-Salesforce customer engagement platforms—with a track record of running proof-of-concept projects and rapid experimentation cycles
Experience driving innovation in both Salesforce and non-Salesforce CRM ecosystems, including integration, migration, and optimization of multi-platform environments
Strong background in training delivery teams on new tools, platforms, and methodologies, ensuring successful transition of pilots into production
Experience operationalizing innovation frameworks, including agile delivery, rapid prototyping, and feedback loops with end users and stakeholders
Advanced knowledge of CRM data models, integration architectures, and performance management tools, with a focus on actionable insights and business value delivery
Experience with global CRM programs, including multi-region rollouts, localization, and scaling innovation across geographies
Preferred
Master of Science and/or MBA preferred
Benefits
Sign-on bonus
Restricted stock units
Discretionary awards
Full range of medical, financial, and/or other benefits
401(k) eligibility
Various paid time off benefits, such as vacation, sick time, and parental leave
Company
Novartis
Novartis is a pharmaceutical company that researches and develops medicines for serious diseases to improve and extend people's lives.
10001+ employees
H1B Sponsorship
Novartis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (27)
2023 (23)
2022 (27)
2021 (31)
2020 (25)
Funding
Current Stage
Public CompanyTotal Funding
$2.49BKey Investors
Bill & Melinda Gates Foundation
2024-06-19Post Ipo Debt· $2.49B
2018-02-14Grant· $6.5M
2000-05-19IPO
Leadership Team
Daniel Grant
Vice President & Global Program Head
John von Brachel
VP, Head of Content Lab
Recent News
2026-01-23
2026-01-23
Company data provided by crunchbase