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Novartis · 1 month ago

Executive Director, CRM Product Operations & Portfolio Management

East Hanover

Full-time

Onsite

Director/Executive

$215K/yr - $399K/yr

10+ years exp

Novartis Pharmaceuticals Corporation is seeking an Executive Director for CRM Product Operations & Portfolio Management. This pivotal role involves driving operational excellence and strategic alignment across the CRM transformation journey, while managing a high-performing team to support product operations and portfolio management.

BiotechnologyHealth CareMedicalPharmaceuticalPrecision Medicine

H1B Sponsor Likely

Responsibilities

Lead CRM Product Operations: Shape and execute operational strategies to maximize efficiency, scalability, and impact of CRM product teams, ensuring alignment with Novartis’ transformation vision and business objectives

Resource Allocation & Investment Oversight: Ensuring balanced investments between innovation, transformation, and business-as-usual initiatives. Maintaining visibility into portfolio health, tradeoffs, dependencies, and risks

Build and lead a team of product operations and portfolio management professionals, ensuring the right mix of skills and experience to deliver on strategic objectives

Long-Term Planning & Reporting: Partnering with product strategy on long-term planning, providing portfolio-level reporting, and supporting governance

Governance & Decision Rights: Establish and maintain governance structures, clarify decision rights, and manage escalation frameworks for risks and critical decisions impacting CRM programs

Performance & Risk Management: Develop and monitor key performance indicators, risk management protocols, and reporting systems to drive accountability and continuous improvement

Change Enablement & Adoption: Collaborate with change management and enablement teams to drive adoption of CRM solutions, embed best practices, and foster a culture of innovation and accountability

Communicate the status of CRM Product Operations and Portfolio Management initiatives, both in written reports and verbal presentations, to stakeholders at all levels of the organization, ensuring timely, transparent, and effective updates that support decision-making, alignment, and accountability across the business

Cross-Functional Collaboration: Partner with product managers, engineering, design, and customer-facing teams to streamline workflows, facilitate communication, and ensure delivery of core CRM capabilities

Data & Tools Management: Oversee the management of product data, tools, and infrastructure to support decision-making and operational efficiency

Qualification

CRM transformationProduct operationsPortfolio managementCross-functional collaborationData analyticsChange managementOperational excellenceAgilityBrand awarenessCustomer engagementCustomer experienceCustomer insightsDigital marketingGo-to-market strategyInfluencing skillsInspirational leadershipMarketing strategyPeople managementProduct positioningProduct roadmapSalesStakeholder engagementStakeholder managementStrategic marketing

Required

Bachelor's degree in related field is required

Minimum of 10 years of experience in product operations, product management, or related leadership roles, preferably within the pharmaceutical, healthcare, or technology sectors

Demonstrated success driving operational excellence, process optimization, and scalable product delivery across complex organizations

Deep understanding of the product development lifecycle, including launch planning, release management, and post-launch support

Experience in portfolio management, resource allocation, and long-term planning within complex organizations, preferably in pharmaceutical, healthcare, or technology sectors

Proven ability to lead cross-functional teams and collaborate with stakeholders in marketing, engineering, data science, IT, and procurement to deliver integrated solutions

Demonstrated experience in building, leading, and developing teams in a complex, matrixed organization. Proven ability to attract, mentor, and retain high-caliber talent across product operations and portfolio management

Experience implementing and managing operational tools, dashboards, and reporting systems to track product KPIs and drive data-informed decisions

Strong background in change management, including the rollout and adoption of new tools, workflows, or policies across diverse teams

Preferred

Master of Science and/or MBA preferred

Benefits

Sign-on bonus

Restricted stock units

Discretionary awards

Full range of medical, financial, and/or other benefits

401(k) eligibility

Various paid time off benefits, such as vacation, sick time, and parental leave

Company

Novartis

Glassdoor3.9

Novartis is a pharmaceutical company that researches and develops medicines for serious diseases to improve and extend people's lives.

Founded in 1996

Basel, Basel-Stadt, CHE

10001+ employees

https://www.novartis.com

H1B Sponsorship

Novartis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (14)

2024 (27)

2023 (23)

2022 (27)

2021 (31)

2020 (25)

Funding

Current Stage

Public Company

Total Funding

$2.49B

Key Investors

Bill & Melinda Gates Foundation

2024-06-19Post Ipo Debt· $2.49B

2018-02-14Grant· $6.5M

2000-05-19IPO

Leadership Team

Daniel Grant

Vice President & Global Program Head

John von Brachel

VP, Head of Content Lab

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