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Blue Shield of California · 2 months ago

Systems Analysis, Consultant

Oakland, CA

Full-time

Onsite

Senior Level

5+ years exp

Blue Shield of California is a leader in healthcare solutions, and they are seeking a Platform Operations Engineer to be a subject matter expert in their production application landscape. The role involves tracking operational metrics, collaborating on improvements, and ensuring compliance with regulations to enhance healthcare delivery.

Financial ServicesHealth InsuranceNon Profit

H1B Sponsor Likely

Responsibilities

Track and report on platform operational health metrics, JIRA hygiene, and incident/problem management

Develop and maintain dashboards and executive reports to communicate operational status, trends, and improvement opportunities

Collaborate with engineering leadership to identify and implement operational improvements/efficiencies across the organization, including operational automation, enhanced monitoring and observability, and fault detection

Monitor and analyze operational data to proactively identify risks, bottlenecks, and areas for improvement

Lead efforts to ensure compliance with internal and external regulatory requirements

Own the hygiene and accuracy of JIRA boards, ensuring work items are up-to-date and reflect true operational status

Support incident/problem tracking and post-incident reviews, driving continuous improvement in reliability and response

Partner with teams to automate reporting and metric collection, leveraging tools such as the Atlassian suite

Prepare executive materials for leadership reviews, QBRs, and strategic planning sessions

Serve as a resource for operational best practices, documentation, and process improvement initiatives

Work directly with the product stakeholders and/or technology product teams to provide continuous quality improvement feedback

Configure, develop (scripts, queries, reports), test, troubleshoot (system and application log interrogation), evaluate performance, and support (monitoring and impact remediation)

Ensure security and compliance standards are met throughout the development and deployment process

Qualification

Atlassian suiteIncident managementOperational improvementsAgile workflowsTechnical documentationCommunication skillsProblem-solving skillsCollaboration skills

Required

Requires a bachelor's degree or equivalent technical experience

Requires at least 5 years of directly related professional experience and deep technical

Excellent oral and written communication skills; ability to influence stakeholders and technical counterparts

Excellent problem-solving and prioritization skills

Demonstrated experience in collaborating with development and operations teams to streamline the product delivery lifecycle

Experience documenting agile workflows and processes

Experience utilizing the Atlassian suite of products

Requires basic technical knowledge and experience including adherence to architectural design, development standards, security policies, and sustainable design practices

Company

Blue Shield of California

Glassdoor3.8

Blue Shield of California is a health insurance service provider.

Founded in 1939

San Francisco, California, USA

5001-10000 employees

https://www.blueshieldca.com

H1B Sponsorship

Blue Shield of California has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2022 (41)

2021 (20)

2020 (31)