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Goodwill of Central Illinois · 2 months ago

Youth Services Coach

Harold B Dawson Middle School

Full-time

Onsite

New Grad, Entry Level

$20.60/hr - $20.60/hr

Goodwill of Central Illinois is seeking a Youth Services Coach to support their youth programming. The role involves working with youth aged 10–24 to develop skills in conflict resolution and coping strategies, while also contributing to program development and collaborating with families and community partners.

Retail

Responsibilities

Work directly with youth in Revive and Teen REACH programs to build trust and teach social-emotional skills, conflict resolution, and coping strategies

Manage a small caseload of youth requiring additional one-on-one support to succeed in group settings

Respond calmly and effectively to youth experiencing crises, employing trauma-informed practices rather than restraint or seclusion

Collaborate with families, schools, and community partners to advocate and promote trauma-informed care and service linkages for youth and reinforce behavioral supports across environments.Create and maintain behavior support plans, monitor progress, and adjust interventions as needed

Collect, track, and report program data to comply with program requirements and support continuous improvement

Organize and facilitate group or individual coaching on topics such as better understanding their mental wellbeing, identifying and improving their coping skills in dealing with trauma, and incorporating principles from Goodwill’s holistic Mission Coach approach

Serve as the primary point of contact for youth, families, volunteers, and external partners

Represent Goodwill in the community, engaging in outreach, networking, and resource development to expand program impact

Participate in ongoing professional development, training on trauma-informed practices, youth mental health, and other relevant topics

Maintain a positive, professional demeanor and ensure equitable, culturally competent interactions with all participants

Perform other duties as assigned to support program success and participant well-being

Qualification

Youth support experienceTrauma-informed practicesConflict resolutionClient engagementTechnical skillsCommunication skillsCritical thinkingBuilding collaborative relationshipsEthical judgmentInformation monitoring

Required

Excellent verbal, written, and interpersonal skills; ability to deliver guidance, feedback, and program information effectively

Experience supporting youth in social-emotional development, de-escalation, and trauma-informed practices

Ability to build trusting relationships with youth, families, and community partners; employ a strengths-based, client-centered approach

Works independently, makes sound decisions in the best interest of youth, and demonstrates accountability

Proficiency in Microsoft Office or G Suite; experience with database systems preferred

Uses both rationale and reasoning to examine data, processes, and strategies in identifying trends and inconsistencies to create alternative solutions, conclusions, or approaches to problems

Develops, maintains, and strengthens partnerships at all levels with others inside or outside the organization who can provide information, assistance, and support. Is able to receive as well as provide feedback to improve performance or processes

Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill's values

Has solid knowledge of G Suite, MS Office, databases, and the internet

Ability to occasionally work a flexible schedule beyond normal business hours

Is willing to travel to participants' homes, workplaces, community centers, and other venues at times that are convenient to individuals being served

All candidates must pass a pre-employment background check. Must have a valid driver's license, up-to-date auto insurance, and a good driving record