sweetgreen · 4 weeks ago
Automation Field Technician
San Fransisco, CA
Full-time
Onsite
Entry, Mid Level
$83K/yr - $95K/yr
2+ years expSweetgreen is on a mission to build healthier communities by connecting people to real food. They are seeking an Automation Field Technician to maintain their automation equipment across the country and train new technicians, ensuring optimal performance and customer experience in their automated kitchens.
Food and BeverageOrganic FoodRestaurants
Responsibilities
Follow our standard operating procedures (SOP’s) to perform preventative maintenance and field repairs on our Infinite Kitchens in the field
Implement prescribed hardware upgrades to existing IK’s
Work remotely with senior technicians, HW, and SW engineers on unique technical issues if/when they arise
Create, update and maintain field repair reports/work tickets with relevant details (photos, videos etc)
Look at your upcoming schedule and autonomously plan your work at various locations within a given week
Build positive relationships with the head coaches and team members at the stores within your region. Have a sense of ownership for the performance and experience that the IK’s in your region are providing
Provide hands on training and oversight to head coaches on common cleaning procedures and any changes that are made to our store team member SOP’s
Provide feedback to automation team engineers based on learnings and/or discoveries made in the field
Perform other tasks when not traveling, including:
Updating documentation and field maintenance reports
Assist with creating and updating maintenance SOPs and training materials
Receiving and shipping parts
Qualification
Required
2 or more years of related work experience, such as: Service Technician, Assembly Technician, Robotics Technician, Mechanic, Plumber, IT, HVAC, etc
Flexible to travel and work around restaurant operating hours, including dealing with unexpected issues. On rare occasions, outside work hours
Familiar with troubleshooting of complex systems (mechanical, pneumatic, plumbing, electrical, etc)
Highly proficient at working with your hands on mechanical assemblies
Some level of electrical and plumbing proficiency
Proficient in digital tools such as Google Docs and Sheets, able to learn new software tools quickly, such as Jira for work orders or task management
Excellent communication, both in person and via telephone
High level of attention to detail. Especially relating to the creation and maintenance of documentation
Excited about being part of a new and fast-growing industry!
Available to travel within the West Coast region up to 60%
Familiarity with hand tools, power tools, Volt/Ohm Meter, etc
Capable of climbing, bending, and stooping for extended periods of time
Ability to lift up to 50 lbs
Capable of communicating clearly in English
A valid driver's license and a car suitable for work travel
Benefits
Three different medical plans to suit your and your family's needs
Dental and Vision insurance
Flexible PTO plan
401k program
Employee HSA and FSA
Complimentary greens
Free sweetgreen swag
Company
sweetgreen
Sweetgreen is a fast casual restaurant chain that serves simple, seasonal, and healthy salads, and grain bowls.
1001-5000 employees
H1B Sponsorship
sweetgreen has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (1)
2022 (2)
2021 (5)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$478.6MKey Investors
FidelityT. Rowe PriceRevolution
2021-11-18IPO
2019-09-19Series I· $150M
2018-11-16Series H· $200M
Leadership Team
Jonathan Neman
Co-Founder and CEO
Nicolas Jammet
Co-Founder & Chief Concept Officer
Recent News
Los Angeles Business Journal
2026-01-13
The Motley Fool
2025-12-31
Morningstar.com
2025-12-30
Company data provided by crunchbase