QUANTEAM - North America (RAINBOW PARTNERS Group) · 3 weeks ago
Trading support - Fixed Income
New York, NY
Full-time
Hybrid
Senior Level
$110K/yr - $160K/yr
5+ years expQUANTEAM is a consulting firm specialized in Banking, Finance, and Financial Services. They are seeking a Support Analyst with expertise in Summit or equivalent risk-booking platforms to provide functional and technical support across Fixed Income trading activities, ensuring stability and smooth operation of the trading environment.
Responsibilities
Provide daily functional and technical support to Summit (or equivalent system) users across FO, MO, BO, and Risk
Troubleshoot and resolve incidents related to trade capture, pricing, risk metrics, settlements, and static data
Monitor, investigate, and remediate issues in overnight batches , or escalate to dedicated teams when required
Liaise with development, infrastructure, interfaces, and vendor teams to ensure timely resolution of production issues
Communicate clearly and proactively with users regarding incidents, impacts, and fixes
Participate in small enhancements, configuration changes, regression tests, and release management
Contribute to the continuous improvement of support processes, knowledge base creation, and documentation
Ensure alignment with internal controls, compliance standards, and operational risk guidelines
Qualification
Required
Strong expertise in Summit or equivalent experience on similar systems such as Calypso, Murex, Kondor, especially for Fixed Income products
Good understanding of FO-to-Back trade lifecycle for Rates, Credit, Bonds, IRD, FX swaps, and related products
Experience working in a Front Office or Production Support environment
Solid investigation and analytical skills, including the ability to trace issues across multiple systems
Hands-on experience with batches, overnight processes, and job monitoring
Ability to communicate effectively with traders, sales, MO/BO users, and technical teams
Experience writing incident reports, escalation summaries, and technical documentation
5–10 years of experience in Capital Markets support roles
Strong ownership mentality and ability to lead investigations end-to-end
Comfortable working in a fast-paced trading environment
Team-oriented, proactive, and able to handle multiple priorities
Preferred
SQL (for data investigation and troubleshooting)
Basic scripting (Python, Unix shell, PowerShell)
Knowledge of messaging/interface technologies (MQ, Kafka, XML, FpML, etc.)
Familiarity with ITIL processes: incident, problem, and change management
Company
QUANTEAM - North America (RAINBOW PARTNERS Group)
Part of Rainbow Partners Group, Quanteam is an independent Financial Markets consulting company based in France, the UK, the USA, Canada, Switzerland, Belgium, Portugal, Morocco, Spain or Singapore.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jean-Etienne RETAUREAU
Chief Executive Officer, Partner - USA & CANADA
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