Legacy Ford of Rosenberg · 1 month ago
Automotive Service Advisor / Writer - Legacy Ford of Rosenberg
Rosenberg, TX
Full-time
Onsite
Entry, Mid Level
2+ years expLegacy Ford of Rosenberg is seeking a Service Advisor who excels in customer service. The role involves greeting customers, scheduling appointments, and acting as a liaison between customers and service technicians to ensure customer satisfaction.
E-Commerce
Responsibilities
Greet service department customers promptly and courteously—attitude is everything!
Listen to customers and clearly translate repair needs to techs
Upsell additional services using low pressure, high integrity methods
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Qualification
Required
Expert in the art and science of customer service
Ability to greet guests and schedule appointments
Act as a liaison between customers and service techs
Ability to make customers feel welcome and confident
Listen to customers and clearly translate repair needs to techs
Upsell additional services using low pressure, high integrity methods
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
2+ years dealership experience minimum
Benefits
Health Insurance
Dental Insurance
Life Insurance
Paid Vacation
Paid Holidays
401K
Employee Vehicle Purchase Program
Company
Legacy Ford of Rosenberg
Supporting community, tradition, and excellence, Legacy Ford is taking the whole process of buying a car or truck to unparalleled levels with our pursuit of 100% client satisfaction placed squarely at the heart of the company.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase