Eden Resort & Suites · 2 months ago
Front Office Manager
Lancaster, PA
Full-time
Onsite
Mid, Senior Level
$50K/yr - $50K/yrEden Resort & Suites is seeking a Front Office Manager to oversee daily Front Office operations. The role involves ensuring exceptional guest service, maintaining operational standards, and acting as a leadership support for both guests and associates.
HospitalityHotelResorts
Responsibilities
Managing and directing the day-to-day operations of the Front Office
Oversees and leads daily Front Office operations
Ensuring smooth shift-to-shift performance and consistent delivery of exceptional guest service
Serves as the Manager on Duty (MOD) for the Front Office and the resort
Acting as a primary point of leadership support for guests and associates
Upholds operational standards
Resolves concerns quickly
Maintains communication across departments
Contributes to a positive and engaged work environment
Plays a key role in representing resort management
Ensuring that the mission and service culture of the property are executed consistently
Qualification
Required
Must be available to work weekends and holidays
Oversees and leads daily Front Office operations
Ensures smooth shift-to-shift performance and consistent delivery of exceptional guest service
Acts as a primary point of leadership support for guests and associates
Upholds operational standards
Resolves concerns quickly
Maintains communication across departments
Contributes to a positive and engaged work environment
Represents resort management and ensures that the mission and service culture of the property are executed consistently
Company
Eden Resort & Suites
Eden Resort & Suites is a hospitality firm catering to various travel accommodations and events such as weddings and business meetings.
Founded in 1972
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase