Zurich North America · 1 week ago
Senior Claims Specialist, General Liability
Parsippany, NJ
Full-time
Hybrid
Senior Level
$73K/yr - $119K/yr
6+ years expZurich North America is seeking a Senior Claims Specialist for their General Liability team, focusing on claims management and customer service. The role involves handling complex claims and collaborating with various stakeholders to ensure efficient resolution and quality service.
CommercialFinancial ServicesInsurance
No H1B
Responsibilities
Handle single and multi-party personal or commercial line claims of moderate to high exposure and complexity within specific authority limits
Collaborate and develop partnerships with internal and external points of contact including customers, vendors, suppliers, and brokers to provide a quality claims experience
Learn and develop knowledge of established protocols and industry best practices to ensure that claims are handled in the most efficient, effective way while delivering a quality customer-centric claims experience
Qualification
Required
Bachelor's Degree and 6 or more years of experience in the Claims and/ or Litigation Management area OR
High School Diploma Equivalent and 8 or more years of experience in the Claims and/ or Litigation Management area OR
Juris Doctor and 2 or more years of experience in the Claims and/ or Litigation Management area OR
Zurich Certified Insurance Apprentice, including an associate degree with 6 or more years of experience in the Claims and/ or Litigation Management area OR
Completion of Zurich Claims Training Program and 6 or more years of experience in the Claims and/ or Litigation Management area
Must obtain and maintain required adjuster license(s)
Microsoft Office experience
Knowledge of insurance regulations, markets, and products
Preferred
Commercial general liability claims handling experience within the area that includes litigated and severity injury claims
Extensive litigation experience
A Juris Doctor (JD) degree is not required for this role
Currently hold an active adjusters license
Experience collaborating across work groups ability to develop and maintain strong relationships
Understands claims adjustment process and possesses the ability to determine scope/exposure for losses
Understands the use of vendors and how litigation strategies are developed
Understands and applies financial and actuarial/reserving concepts
Familiarity with negotiation strategies and experience in suggesting alternative approaches
Negotiation skills
Organizational and time management skills
MS Office
Customer service experience
Strong analytical, critical thinking, and problem-solving skills
Strong verbal and written communication skills
Benefits
Short term incentive bonuses
Merit increases
Comprehensive employee benefits package
Company
Zurich North America
Zurich American Insurance is an international commercial property-casualty insurance provider. It is a sub-organization of Zurich Insurance Group.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
James Bracken
Chief Financial Officer
Ann Chai
Chief Risk Officer
Recent News
2026-01-06
2026-01-06
2025-12-25
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