KellyConnect | Contact Center Solutions ยท 5 hours ago
Customer Service Representative
Irvine, CA
Full-time
Hybrid
Mid Level
$26/hr - $26/hr
3+ years expKellyConnect is a contact center solutions company dedicated to providing limitless opportunities. They are seeking a Customer Service Representative to process product complaints, maintain a positive customer experience, and ensure confidentiality while handling inquiries.
Hiring Manager
Sharda Parsaram
Responsibilities
Processing product complaints through queues and other communication channels
Maintaining a positive experience while investigating complaints in a timely and courteous manner
Accurately updating databases with pertinent details & product information
Escalating issues based on severity to appropriate levels as needed
Ensuring confidentiality of caller and proprietary information by following procedures set forth for handling complaints
Qualification
Required
Must live in commutable distance to Irvine, California
Have a high school diploma or equivalent
Have at least 3 years of customer service experience and call center experience
Have strong problem-solving and organizational skills
Are able to work in a fast-paced environment
Are able to work a hybrid work schedule comprised of weekly office & remote requirements
Benefits
Medical and dental benefits
Paid training to ensure you have the skills & knowledge to succeed.
Company
KellyConnect | Contact Center Solutions
At KellyConnect, we believe the impact of the right talent on your business is limitless.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase