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IT Associates · 3 weeks ago

Mainframe Batch Operator / Analyst ( Tivoli Workload Scheduler)

Triangle Area

Contract

Onsite

Entry, Mid Level

$30/hr - $35/hr

2+ years exp

IT Associates is seeking a Mainframe Data Center Operations Analyst to monitor and manage MVS zSeries and VM/VSE environments. The role involves ensuring production processing meets service levels, documenting incidents, and maintaining communication with clients.

Communications InfrastructureConsultingInformation Technology

Growth Opportunities

Hiring Manager

Meena Aftab

Responsibilities

Monitor and manage internal and external MVS zSeries and VM/VSE environments to ensure production processing meets internal and external client agreed service levels and requirements

High level of interaction with internal and external customers requires effective and professional communication

Complete daily shift turnover and customer checklists associated with assigned client environment. Along with written shift turnover, verbal turnover must be facilitated

Thoroughly document deviations within company’s designated Incident Management tool, reflecting clear and tangible details surrounding each incident

Properly escalate all events or incidents that may impact our ability to meet agreed service levels

Ensure system IPL, maintenance and backup processes are successfully performed according to predetermined schedule and per established procedures

Ensure all operations related changes are properly documented and approved in company designated Change Management tool prior to Follow-up and close completed changes with valid and meaningful data

Adhere to company documented processing procedures for internal and external clients, as well as suggesting and requesting updates and improvements as needed to internal Operations SharePoint documentation repository

Organize tasks to work independently

Hands and feet support as required

Perform additional duties as assigned or designated by Operations management

Qualification

Tivoli Workload SchedulerMainframe OperationsMVS/ZOSData Center MonitoringITSM ConceptsAnalytical SkillsMS Office ProficiencyCommunication Skills

Required

Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience

Experience in IT and with Data center system monitoring

Knowledge and recent experience with mainframe (TSO, SDSF, TWS, QuickRef) and server scripts (read & code Midrange/Distributed/NDM/File Transfer server knowledge)

Proficient in MS Office (Excel, Word, and Outlook)

Strong written / verbal Communication skills

ITSM Concepts – Incident/Change/Requests/ SLAs

Analytical and Critical thinking skills