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Ultimate Staffing · 3 weeks ago

Customer Service Specialist / Order Processing

Jupiter, FL

Full-time

Onsite

Mid Level

$21/hr - $25/hr

3+ years exp

Ultimate Staffing is seeking a Customer Service Specialist / Order Processing to manage sales orders and provide exceptional customer service. The role involves processing orders, maintaining sales records, and supporting various administrative tasks to ensure smooth operations.

EmploymentHuman ResourcesManufacturingStaffing Agency

Comp. & Benefits

Hiring Manager

Sebastian Cuesta

Responsibilities

Accurately process customer sales orders and transfer orders for spinal implants and instruments daily

Coordinate inventory requests with Operations staff for timely delivery

Communicate customer preferences and resolve shipment issues, including expedited/same-day shipments

Perform administrative tasks: create shipping labels, update spreadsheets, enter data into ERP and CRM systems

Provide reports and maintain sales records

Support onboarding of new distributors and assist with RMA requests

Coordinate demo inventory shipments and returns

Assist with marketing, training, tradeshows, and product development activities

Respond promptly to inquiries via phone and email

Cross-trained for office administration tasks: managing calendars, office supplies, mail distribution, visitor reception, and facility inspections

Assist with accounts payable, bank deposits, and vendor credentialing

Qualification

Customer service experienceMS OfficeSalesforce experienceERP systems experienceMultitasking abilitiesCommunication skillsProblem-solving abilitiesOrganizational skills