Cottingham & Butler · 2 days ago
Bilingual Member Services Coordinator
Dubuque, Iowa, United States
Full-time
Onsite
New Grad, Entry LevelCottingham and Butler Insurance Services Inc. is focused on providing exceptional customer service through their wellness program. The Bilingual Member Services Coordinator will support participants, address inquiries, and assist with advocacy services to help members navigate their benefits effectively.
Financial ServicesInsurance
Responsibilities
Answering all questions related to HealthCheck360 products, services, and programs through phone, email and chat
Assisting with tasks that may include processing Physician’s Screening Forms, participant outreaches, printing or binding, and other special projects
Providing feedback and presenting solutions to improve efficiencies and the participant experience
Support advocacy services to help members understand and utilize their benefits effectively
Qualification
Required
Exceptional customer service skills
Ability to support participants through wellness programs
Ability to address inquiries or concerns related to wellness initiatives
Ability to answer questions related to HealthCheck360 products, services, and programs through phone, email, and chat
Ability to assist with processing Physician's Screening Forms, participant outreaches, printing or binding, and other special projects
Ability to provide feedback and present solutions to improve efficiencies and the participant experience
Ability to support advocacy services to help members understand and utilize their benefits effectively
Solution-focused mindset
Highly organized
Calm under pressure
Intermediate level of Spanish with the ability to read, write, and speak Spanish professionally in a customer service setting
Availability to work Monday through Friday, 8:00 AM to 5:00 PM CST
Company
Cottingham & Butler
Cottingham & Butler is the 35th largest insurance broker in the US.
Founded in 1987
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase