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T-Rex Solutions, LLC · 8 hours ago

Tier 2 On Call Support

Fort Meade, MD

Full-time

Onsite

Senior Level

$130K/yr - $170K/yr

7+ years exp

T-Rex Solutions is a proven mid-tier business providing data-centric mission services to the Federal government. They are seeking a fully cleared Tier 2 On Call Support to join their dynamic team, responsible for providing critical support to Identity, Credential, and Access Management systems while ensuring customer needs are met effectively.

Information TechnologyIT Management

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems

Monitor ICAM systems and provide Tier 1 & Tier 2 support

Support customers who are integrating with Enterprise and IC Attribute and Authorization services

Assist end-users to resolve access issues

Aid development teams in understanding and resolving issues with REST Services

Use JIRA for ticket management and provide support via email, chat, and phone

Analyze system applications and perform troubleshooting

Understand and communicate complex software systems

Modify Confluence pages and write technical documentation to support customers

Assist with educating/training customers on software capabilities

Assist with understanding and defining customer needs

Work independently

Qualification

Public Key Infrastructure (PKI)Attribute Based Access Control (ABAC)LDAP directoriesSQL queryingRESTful servicesJIRALinux operating systemsCustomer supportTroubleshootingTechnical documentationIndependent work

Required

Bachelor's Degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline

Seven (7) years experience as a System Engineer in programs or contracts of similar scope, type and complexity

Active TS/SCI w/ FSP

Experience with or knowledge of Online and telephone customer support

Experience with or knowledge of Public Key Infrastructure (PKI)

Experience with or knowledge of Attribute Based Access Control (ABAC)

Experience with or knowledge of Entitlements Management

Experience with or knowledge of LDAP directories

Experience with or knowledge of SQL and basic database querying abilities

Experience with or knowledge of RESTful services

Experience with or knowledge of Ticket tracking systems (e.g., JIRA, Redmine, ServiceNow)

Experience with or knowledge of Linux operating systems

Ability to analyze system applications and perform troubleshooting

Ability to understand and communicate complex software systems

Ability to modify Confluence pages and write technical documentation to support customers

Ability to assist with educating/training customers on software capabilities

Ability to assist with understanding and defining customer needs

Ability to work independently

Benefits

Competitive salaries

Performance bonuses

Training and educational reimbursement

Transamerica 401(k)

Cigna healthcare benefits

PTO available to use immediately upon joining (prorated based on start date)

Paid parental leave

Individual and family health, vision, and dental benefits

Annual budget for training, professional development and tuition reimbursement

401(k) plan with company match fully vested after 60 days of employment

Company

T-Rex Solutions, LLC

T-Rex is a leading IT solutions provider helping the Federal government modernize, protect, and scale its systems and data efficiently and effectively.

Founded in 1999

Greenbelt, Maryland, USA

201-500 employees