Trustly · 14 hours ago
Staff Product Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$190K/yr - $220K/yr
7+ years expTrustly is a global leader in Open Banking Payments, revolutionizing the world of payments. As a Staff Product Manager, you will define and drive the vision for a next-generation consumer product, focusing on AI-driven personalisation and engaging financial experiences.
E-CommerceFinanceFinTechInternetPaymentsPrivacySecuritySocial Media
Responsibilities
Lead the next phase of our AI financial coach, evolving it into a fully personalised, adaptive, conversational system that guides consumers towards their goals
Partner with AI/LLM engineers to shape and refine the conversational and predictive behaviours of the coach — from how it reasons about money to how it guides users through budgeting, avoiding fees, and planning ahead
Define and continuously improve evaluation approaches — both quantitative and qualitative — to monitor accuracy, tone, clarity, safety, and how well the coach completes real financial-coaching tasks
Define the coaching logic, personalisation rules, and 'reasoning framework' of the coach — when to nudge, when to step in, when to stay quiet
Own the AI × human interaction design: tone, empathy, trust, explainability, safety, and compliance ensuring it hits the desired brand tone of voice
Measure outcomes not only through engagement but visible improvements in financial health (savings, fewer overdrafts, more stability) from a consumer’s open banking data
Design and iterate on engagement systems that make progress towards positive financial habits rewarding (streaks, milestones, progress bars, missions, challenges)
Own motivational loops built on behavioural science — turning short-term actions into long-term habits without manipulation or compliance risk
Partner with UX researchers and behavioural scientists to define user psychology frameworks that demonstrate real behavior change
Collaborate with data teams to personalise challenges and goals based on each user’s behaviour, needs, and risk profile
Define and track key behavioural engagement metrics such as DAU/MAU, streak completion, task participation, and retention as well as the key financial metrics - unit product economics and overall financial viability of the GoConsumer service
Work with Product Marketing to position these gamified experiences as a core part of our narrative and differentiation in a crowded market
Leverage technical understanding (CS, AI, ML, modern architecture) to work seamlessly with engineering, make smart trade-offs, and maintain scalability and security
Present product strategy, learnings, and performance to executive leadership
Partner tightly with Compliance, Risk, Data, and Operations to ensure everything meets regulatory and safety standards
Drive us toward product-market fit by identifying the highest-value user problems, validating what truly moves financial outcomes, and rapidly iterating the coach’s behaviours, features, and engagement loops based on real user data, experiments, and feedback
Qualification
Required
7+ years of Product Management experience in consumer fintech, high-quality mobile UX products, or engagement-driven apps (e.g., habit-forming or game-inspired systems), ideally with exposure to AI-powered experiences vs pure if-then-else
Experience working directly with machine learning teams, large language models, or personalisation systems
Proven experience designing or operating gamification, motivation mechanics, loyalty loops, or habit-building features
Experience growing a consumer fintech product
A good understanding of financial concepts such as lending, financial management, and cards
Strong technical fluency — you can discuss architecture, data flows, and model behaviour with engineers and data scientists and can quickly vibe code high quality fully functioning prototypes using the latest tools e.g. Claude code / Codex
You thrive in ambiguity, move quickly, and enjoy building 0→1 products
You're deeply user-centric, combining empathy, behavioural insight, and quantitative reasoning
You can translate complex user needs and technical capabilities into a clear roadmap and crisp execution
Excellent communicator with the ability to influence across leadership, engineering, and design
You are collaborative, open, and able to work seamlessly with cross-functional teams while keeping momentum and alignment
Comfortable with the financial metrics of product management - predicting long term financial viability through monitoring unit economics
Comfortable navigating evolving requirements and shifting constraints, bringing clarity, structure, and steady decision-making as the product develops at speed
Skilled at managing senior stakeholders with confidence and clarity, balancing perspectives, negotiating trade-offs, and ensuring decisions support both the product vision and organisational goals
Preferred
Preferably a technical degree like Computer Science, Software Engineering or Machine Learning
Benefits
Flexible paid time off & generous PTO accrual plans
Comprehensive medical, dental, vision, and other insurances
FSA & HSA plans for medical and dependent care
Home office set-up allowance
Internet stipend
Retirement plan match for 401k and RRSP
Gender-neutral paid parental leave, and more!
Company
Trustly
Trustly is delivering the most logical way to pay online that supports leading brands in boosting their conversion.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$28.86MKey Investors
BlackRock Private Equity PartnersBDC Venture CapitalAlfvén & Didrikson
2020-06-10Series Unknown
2018-03-14Acquired
2018-01-01Series Unknown
Leadership Team
C
Carl Wilsson
CEO
Johan Tjärnberg
Group CEO Trustly
Recent News
2026-01-05
2025-11-08
bloomberglaw.com
2025-11-05
Company data provided by crunchbase