Apply on Employer Site

Nitra · 1 month ago

Sales Support Representative

New York, New York, USA

Full-time

Onsite

Entry, Mid Level

$60K/yr - $75K/yr

2+ years exp

Nitra is a company dedicated to building a more efficient healthcare system through fintech and software solutions. The Sales Support Representative will play a vital role in supporting the Sales and Customer Success teams, ensuring seamless collaboration, and enhancing the overall customer experience.

Financial ServicesHealth CareSoftware

Responsibilities

Support Sales and CSM teams through timely follow-ups on customer inquiries, outstanding tasks, and order-related updates

Match customer needs to the correct products by assisting with catalog organization, SKU mapping, product identification, and supply list preparation

Assist with product procurement, including verifying availability, coordinating with vendors, and ensuring accurate product information is shared with internal teams

Process and track purchase orders (POs) and invoices, ensuring accuracy and proper documentation across internal systems

Use internal databases and tools to manage product data, customer information, order details, and workflow updates

Make and receive customer service calls, document issues clearly, and provide timely follow-ups to ensure customer satisfaction

Address product-related questions from customers, Sales, and CSM teams with clarity, accuracy, and a service-oriented mindset

Resolve order-related issues including delays, discrepancies, and follow-up requests, escalating to the appropriate team when necessary

Support AEs and SDRs with administrative tasks such as data entry, updating CRM records, preparing supply lists, and gathering product documentation

Partner with Operations to maintain accurate product and catalog data, resolve discrepancies, and improve internal workflows

Contribute to process improvements that streamline customer interactions, enhance team efficiency, and drive a better customer experience

Qualification

Customer service experienceCatalog organizationSKU mappingProduct identificationData accuracyCommunication skillsOrganizational skillsAttention to detailCollaboration skills