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Omnea · 1 month ago

Solutions & Implementation Lead

New York, United States

Full-time

Hybrid

Senior Level

$120K/yr - $190K/yr

5+ years exp

Omnea is a fast-growing startup focused on transforming enterprise procurement processes through their AI-native platform. The Solutions & Implementation Lead will be responsible for deploying the Omnea platform, advising customers on optimal solutions, and managing the implementation process while ensuring customer-centricity.

Artificial Intelligence (AI)B2BProcurementSoftwareTransaction Processing

Responsibilities

You’ll do whatever it takes to support & champion our customers in their journey with Omnea

There’ll be a constant mix of strategic work (advising customers on product config, refining our implementation strategies & processes, etc.) and operational work (managing onboarding & deployments, working with product to prioritise roadmap features for customers, etc.)

And you’ll consistently be building meaningful relationships with customers, becoming their go-to person for all things Omnea

You’ll join as an early hire in the Customer Team at one of Europe’s fastest-growing early-stage companies working alongside an experienced team who have done this before, with the best investors and teams out there

You’ll learn how to deploy a new & evolving SaaS product to some of the Europe’s most renowned tech companies by actually doing it (we don’t expect you to know yet!)

You’ll focus on setting customers up to be successful, consulting them on the processes to build into Omnea, working with key stakeholders across Procurement, Finance, Legal, InfoSec, IT etc with your expert knowledge of best practices & our procurement orchestration and automation platform

You'll present value-focused demos of the platform, building bespoke configurations of workflows to key stakeholders, leveraging your deep knowledge of the product, expertise & best practices, and relaying customer stories to build deeper trust and conviction in our platform

You’ll become a product expert and be one of the best people in the company at configuring the product, building workflows, and developing new use cases

Plus you’ll know the customers personally so can get direct feedback as we build!

You’ll work broadly across the business, regularly interfacing with engineering, product, and sales (& of course our customer team!):

You’ll work with our CTO, product & engineering teams leading all customer deployment work and becoming a champion of the customer’ voice of the customer internally, helping to prioritise our roadmap & run beta testing of new modules as they are released

You’ll work in close partnership with others member of the commercial teams to support the customer’s journey: Technical Solutions Consultants to implement complex integrations & configurations, future Customer Success Managers to strengthen and expand business cases, and future Solutions Engineers to ensure optimal transition from pre to post customer contract signature

You’ll act as a diligent project manager, coordinating and driving towards launch, acting as an extension of the customer’s team and focusing the customer’s key stakeholders on achieving key milestones in the deployment

You’ll become an expert at building relationships & managing stakeholders at every level, from junior procurement analysts to CFOs / Board Members

You’ll be viewed as an extension of their teams & they will call upon you for advice & support, and therefore build incredibly strong champions with the customer’s team

The future scope of this role will be defined by the person who takes on the challenge

It could lean into Sales/Solutions Engineering, Technical Solutions Consulting, Customer Success leadership, Product Management, or other related areas

Qualification

SaaS deploymentStakeholder managementProduct configurationClient-facing experienceProject managementTech-savvyCommunication skillsRelationship buildingOrganizational skillsGrowth mindset

Required

5-8 years of experience in a top-tier & fast-paced environment; perhaps that's a start-up or scale-up, VC, consulting, banking (or any prof services), or an entrepreneurial endeavour

Worked in a client-facing role before, or naturally have the gravitas & professionalism to be great at this. Can point to examples where you have gone above & beyond for your clients

Track record of exceptional performance, whether it's in academia, work, sport, or whatever else you've put your mind to

Tech-savvy and can figure out new products / tools / processes quickly. Perhaps you've excelled with tech as part of your job before (eg. Excel/SQL/Zapier, etc.), or just like the idea of using tech to solve problems

Naturally build rapport & meaningful relationships, whether it's with a distinguished exec or a junior operator. Have the gravitas to speak to anyone & can get on well with people

Work hard & care lots about your work. Ambitious & want to have a successful career. This requires sacrifice & dedication

Great at being ‘in the weeds' and zooming out to consider the bigger picture. Perhaps you've had to execute & manage projects yourself before

Entrepreneurial and want to be part of building something & making an impact

Outstanding communicator; verbal, written, and when presenting. Able to be clear & concise even when explaining complex things

Highly organised - a master of juggling lots of things at once