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SpotOn · 1 week ago

Associate Client Success Partner

Raleigh, NC

Full-time

Hybrid

Entry Level

$45K/yr - $63K/yr

3+ years exp

SpotOn is a company that empowers independent restaurants with innovative technology solutions. They are seeking an Associate Client Success Partner to develop and nurture client relationships, focusing on client retention and referrals while collaborating with cross-functional teams to provide effective solutions.

Mobile PaymentsPaymentsSales AutomationSoftware

Responsibilities

Path of escalation for Grade B accounts using collaboration, coordination, and facilitation of other teams to ensure permanent and acceptable resolution is delivered

Develop and implement strategies to generate referrals from satisfied clients

Identify opportunities to upsell additional products or services to existing clients based on their needs and preferences

Provide exceptional customer service throughout all interactions with clients leading with empathy and a customer-first approach

Collaborate cross-functionally with other teams to diagnose and troubleshoot complex issues, ensuring swift and effective resolutions

Communicate technical concepts and solutions to non-technical users, building their understanding and confidence in the system

Qualification

Restaurant experienceCustomer Service SupportRestaurant operations knowledgeSpotOn Restaurant POSInterpersonal skillsCustomer-first mindsetCollaboration skills