Apply on Employer Site

Point C · 5 hours ago

Account Manager

NYC Metro Area

Full-time

Onsite

Mid, Senior Level

$120K/yr - $150K/yr

5+ years exp

Point C is a National third-party administrator (TPA) focusing on customized self-funded benefit programs. The Account Manager is responsible for managing key client accounts, ensuring client satisfaction, and driving business growth through strategic service planning and relationship management.

Health CareHealth InsuranceHospital

Responsibilities

Manage a portfolio of approximately $5 - $8 million to ensure satisfaction, retention, and long-term partnership

Serve as the primary liaison for plan sponsors, brokers, and internal teams to deliver an exceptional client experience

Develop and execute strategic service plans to align with client goals and objectives

Oversee day-to-day account management activities, including implementation, issue resolution, and renewals

Maintain relationships with senior-level contacts within client organizations, including Benefits, Human Resources, and Finance leaders

Ensure accurate and timely delivery of Point C products, services, and reporting

Collaborate closely with internal stakeholders and partners—valuing internal relationships as highly as external ones—to proactively address client needs and drive continuous improvement and success

Lead the development and delivery of presentations, client meetings, and renewal discussions as a subject matter expert on Point C solutions

Establish cadence of regular and strategic service meetings

Other duties as assigned to support client success

Qualification

Client management experienceSelf-funded health plansRelationship building with C-suiteMicrosoft Office proficiencyPresentation skillsAnalytical thinkingCreative problem-solvingAttention to detailSelf-motivated

Required

Must be located in the New York City area

Bachelor's degree or equivalent related experience

5-8 years of client management, account management, or similar experience within the TPA, insurance, or employee benefits industry

Proven experience engaging and building relationships with C-suite executives

Strong knowledge of self-funded health plans including stop loss, employee benefit programs, and related federal regulations (ERISA, COBRA, HIPAA, ACA)

Excellent written, verbal, and presentation skills

Strong organizational skills and attention to detail

Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook

Ability to build relationships and interact confidently with senior-level executives and clients

Analytical thinking, creative problem-solving, and sound decision-making abilities

Self-motivated, results-driven, and able to manage multiple priorities

Ability to travel as needed