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We Insure · 1 month ago

Senior Product Manager (IT Operations)

Austin, TX

Full-time

Hybrid

Senior Level

5+ years exp

Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily. The Senior Product Manager (IT Operations) will define and deliver the strategy for all employee-facing hardware and software, ensuring a secure and productive workplace ecosystem that meets evolving business needs.

Insurance

Responsibilities

Define the product vision and strategy for the modern workplace ecosystem (Microsoft 365, collaboration tools, VDI/cloud workstations, smart spaces)

Develop and maintain a multi-horizon product roadmap aligned with business objectives and user needs

Conduct continuous user and market research on hybrid work trends and competitive solutions to inform prioritization

Own the end-to-end product lifecycle and backlog management, delivering iterative improvements and measurable outcomes

Lead cross-functional teams (engineering, UX, IT operations, security, HR, facilities/real estate) to deliver integrated “single pane of glass” experiences

Select, implement, and manage vendors/partners, including contracts, SLAs, and ensuring interoperability across the ecosystem

Ensure quality, security, privacy, and compliance; embed secure-by-design and zero-trust principles in workplace solutions

Drive change management, communications, training, and support readiness to maximize adoption and minimize disruption

Define, track, and report KPIs/OKRs; instrument telemetry and run experiments to optimize user experience and operational efficiency

Manage stakeholders and communicate effectively, translating business needs for technical teams and technical details for non-technical audiences

Qualification

Product managementMicrosoft 365VDI/cloud workstationsCross-functional leadershipITSM/ITIL processesROI modelsData analyticsUser needs understandingCommunication skills

Required

Bachelor's degree (or equivalent work experience) required

5+ years of product management or closely related experience in enterprise IT, SaaS, or workplace technology

Track record of shipping and scaling employee-facing products in large or complex organizations

Experience leading cross-functional programs and managing vendors/partners

Experience with ITSM/ITIL processes and tools (e.g., ServiceNow)

Experience with Microsoft 365 at enterprise scale, VDI platforms, room systems and AV, IoT sensors, and space management tools

Familiarity with agile practices and product discovery techniques

Demonstrated ability to connect workplace technology decisions to business outcomes such as productivity, employee experience, operational efficiency, and cost optimization

Expertise in building ROI models, total cost of ownership analyses, and investment proposals to prioritize and justify initiatives

Strong understanding of modern workplace platforms and concepts, such as: Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Exchange, Power Platform), VDI and cloud workstations, collaborative AV/meeting room solutions and room scheduling, smart space instrumentation, occupancy/IoT sensors, and space utilization analytics, device management and identity (e.g., Intune/Endpoint Manager, Entra ID/Azure AD), and mobile and endpoint security

Ability to use quantitative and qualitative data to measure performance and engagement, inform prioritization, and drive continuous improvement (e.g., dashboards, telemetry, A/B testing)

Up-to-date on trends in hybrid work, immersive technology, and AI, and how they apply to workplace productivity and collaboration

Hands-on exposure to device management, identity, and endpoint security in corporate environments

Comfort with product analytics/BI tools and basic data querying

Proven ability to influence cross-functional teams and senior stakeholders toward a shared product vision

Exceptional written and verbal communication, including the ability to lead workshops, write product specs, and present to executives

Deep commitment to understanding user needs and delivering products that are adopted and valued