Apply on Employer Site

NCMS – National Center for Manufacturing Sciences · 1 day ago

IT Operations Engineer

Ann Arbor, MI

Full-time

Hybrid

Mid Level

3+ years exp

The National Center for Manufacturing Sciences (NCMS) is a cross-industry technology development consortium dedicated to improving the competitiveness of the U.S. industrial base. The IT Operations Engineer is responsible for ensuring the smooth functioning and optimization of NCMS’s technical systems and infrastructure, driving system performance, and supporting organizational efficiency.

3D PrintingAssociationManufacturing

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Hiring Manager

Morgan Laut, SHRM-CP

Responsibilities

Monitor, analyze, and maintain critical infrastructure, servers, networks, cloud-based systems, and end-user environments to ensure high availability, reliability, and performance

Investigate, diagnose, and resolve operational issues, conduct root-cause analysis and implement corrective actions to prevent recurrence

Collaborate with internal teams to identify inefficiencies in operational workflows and implement process improvements that optimize productivity and reduce downtime

Develop, deploy, and manage monitoring, alerting, and reporting systems to track performance metrics, detect trends, and inform decision-making

Serve as a liaison between technical teams and management to translate operational data into insights and proposals for improvement by aligning infrastructure performance with business goals

Maintain and optimize configuration management, system documentation, and standard operating procedures ensuring clarity and operational readiness

Participate in incident response, crisis management, and disaster recovery planning to ensure systems can recover quickly and reliably from disruptions

Recommend and implement improvements in resource usage, cost efficiency, systems architecture, and operational workflows

Support change management and release management processes to ensure operational readiness and manage the impact of changes on the infrastructure

Perform other duties as assigned

Qualification

IT operations experienceInfrastructure managementCloud environmentsSystems administrationProcess improvementTroubleshootingOrganizational skillsCollaboration

Required

Must be a citizen of the United States

Must have or be eligible to obtain a government security clearance

Must be fully vaccinated against COVID-19 unless legally exempt

Flexibility to work a hybrid schedule; three days in office & two days home

Bachelor's degree in information technology, computer science, or a related field, or equivalent combination of education and experience

3-6 years of experience in IT operations, systems administration, infrastructure management, or a related field with demonstrable experience supporting complex environments

Strong understanding of infrastructure components including servers, networks, virtualization, cloud environments, and end-user systems

Proven ability to monitor, analyze, and troubleshoot operational performance issues

Demonstrated success of identifying and implementing operational process improvements, automation opportunities, and workflow optimization

Proven ability of working across both technical and non-technical stakeholders and translating operational data into actionable insights

Strong organizational skills, ability to manage multiple priorities, and a drive for continuous improvement

Company

NCMS – National Center for Manufacturing Sciences

The National Center for Manufacturing Sciences (NCMS) is a cross-industry technology development consortium, dedicated to improving the competitiveness and strength of the U.S.

Founded in 1986

Ann Arbor, Michigan, USA

51-200 employees